Job Description
FIS® Amount™ provides a unified digital origination and decisioning platform that helps financial institutions meet the moment. Designed to scale with banks and credit unions at any stage of their digital journey, FIS® Amount™ delivers a seamless, digital-first experience—streamlining everything from loan origination to deposit account opening. With built-in fraud orchestration and risk management, FIS® Amount™ enables financial institutions to control risk across any product while optimizing performance and enhancing security. Our flexible, modular platform is backed by enterprise-grade infrastructure and compliance, allowing institutions to launch new offerings in months, not years. Learn more at www.fisglobal.com.
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
A DAY IN THE LIFE:
As an Implementations Consultant, you’ll guide customers and partners through smooth, effective implementations of our financial technology products. Acting as the primary liaison between our company and its clients, you’ll ensure seamless integration and proper adoption of best practices. In addition, you’ll collaborate with internal teams to advocate for customer needs, clarify requirements, and coordinate the resources necessary to address any concerns that arise.
Similar job titles: Professional Services Consultant, Customer Success Consultant, Implementation Specialist
Base Salary: $75,000 - $110,000
WHAT WE’LL TRUST YOU TO DELIVER:
Customer Management: Build and nurture strong relationships with external customers and partners, understanding their goals, and aligning them with our fintech offerings.
Consultation: Conduct detailed consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless implementation experience.
Project Management: Lead customer projects end-to-end by setting clear timelines, deliverables, and budgets; proactively manage risks; and provide regular progress updates to all stakeholders.
Integration Support: Collaborate with cross-functional teams to facilitate smooth integration of our fintech solutions into existing customer systems, offering technical support when necessary.
Product Knowledge: Maintain a comprehensive understanding of our products and enhancements, and proactively educate customers on new features and functionalities.
Problem Resolution: Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success.
WHAT YOU LIKELY BRING TO THE TABLE:
Experience: At least three years in a similar role, ideally within the financial services or banking sector.
Project Management Skills: Demonstrated ability to plan, implement, and oversee software projects from inception to completion.
Consultation Skills: Proficiency in advising customers on optimal use of software solutions and industry best practices.
Technical Proficiency: Quick to grasp new technologies and features, able to communicate complex concepts to non-technical audiences, troubleshoot potential customer environment issues, and craft developer-friendly specifications for feature requests.
Communication Skills: Exceptional verbal and written communication skills, with the ability to simplify complex ideas for diverse audiences.
Collaboration: Proven aptitude for working seamlessly with both internal and external teams to reach shared goals.
Problem-Solving: A proactive problem solver with the ability to think critically and find innovative solutions.
Adaptability: Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines.
Industry Knowledge: A keen interest in staying current with fintech developments, combined with a passion for driving innovation.
NOTE:
Most positions are hybrid (3 days onsite) in our FIS Office locations in Chicago (Illinois), Milwaukee (Wisconsin), Atlanta (Georgia) and Jacksonville (Florida).
Current and future sponsorship not available for this position
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.