Implementation Manager

MEET DEEPL DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation. Building on a history of innovation, quality and security, DeepL continues to expand its offerings beyond the field of Language, including DeepL Agent - an autonomous AI assistant designed to transform the way businesses and knowledge workers get work done. Founded in 2017 by CEO Jarek Kutylowski, DeepL now has over 1,000 passionate employees and is supported by world-renowned investors including Benchmark, IVP, and Index Ventures. Our goal is to become the global leader in trusted, intelligent AI technology, building products that drive better communication, foster connections, and create a meaningful impact. To achieve this, we need talented people like you to join our journey. If you’re ready to shape the future of AI and grow your career in a fast-moving, purpose-driven environment, DeepL is your next destination. WHAT SETS US APART What sets us apart is our blend of cutting-edge AI technology, meaningful work, and a culture where people truly thrive. We’re a team of innovators, researchers, and creators driven by a shared purpose to unlock human potential by making work simpler, smarter, and more connected. When we share what it’s like to work at DeepL, the reactions are overwhelmingly positive. This might be because of our technology that helps millions of people and businesses communicate and work better every day, or because of the trust, curiosity, and care that shape our culture. What we know for sure is this: being part of DeepL means joining a team dedicated to innovation, growth, and well-being. Discover more about life at DeepL onLinkedIn https://www.linkedin.com/company/deepl/,Instagram https://www.instagram.com/deepl_official/, and our Blog https://www.deepl.com/en/blog. WHAT WILL YOU BE DOING AT DEEPL? As an Onboarding Manager, you will be responsible for getting customers live with DeepL products and services, for both new and existing clients. You will ensure that customers are quickly able to realise the benefits of DeepL products by leading them through a tailored implementation plan. You’ll manage complex projects, facilitate strategic customer conversations, and collaborate cross-functionally to set up customers for success. Additionally, you will help improve the onboarding process and experience, and work with key internal teams to enhance our systems. CAREER DEVELOPMENT This role sits within DeepL’s Professional Services and Customer organization, where internal mobility and development are actively supported. Team members have progressed across functions including Customer Support, Customer Success, Technical Success Management, and leadership roles. This position offers strong exposure to enterprise customers and cross-functional stakeholders, providing a foundation for broader career growth within DeepL’s customer organization. RESPONSIBILITIES - Own the onboarding and implementation process for individual customers, setting them up for a successful long-term partnership - Understand how these companies leverage different translation methods/tools and how our technology works cohesively with their tech stack - Serve as the customer’s project manager during the onboarding process, working closely with key and/or executive-level stakeholders across the organisation - Teach and empower new customers how to get the most value out of the DeepL platform - Troubleshoot challenges that customers experience as they get the system set up - Project manage new use cases for existing customers (new departments, markets, and/or platform integrations) - Interface with internal DeepL teams, including Support, Engineering, and Product Management, in order to effectively integrate your customer with our software - Keep projects on track: escalate issues that are blocking a successful launch; rally either your customer or internally at DeepL in order to deliver on time - Become a subject matter expert on DeepL’s product capabilities and implementation process, and provide input into the implementation process for new product launches REQUIRED QUALIFICATIONS: - 3+ years of work experience, with at least 1 year in client-facing software implementation, onboarding, customer success, or account management at a SaaS company - This role requires fluency in Japanese and a working proficiency in English - Proven experience project managing customer implementations, delivering on time and within agreed scope - Ability to communicate effectively with both technical and non-technical stakeholders - Demonstrated ability to maintain strong customer relationships by navigating ambiguous situations and resolving customer issues independently - Strong written and verbal presentation skills in customer-facing environments PREFERRED QUALIFICATIONS: - Skilled in creating and delivering customized presentations and demos in customer-facing environments - Familiarity with technical concepts related to SaaS products - Proven ability to collaborate with cross-functional teams across multiple time zones WHAT WE OFFER - Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network. - Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together. - Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration. - Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboarding, to company-wide events that bring us all together–literally. - Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity. - 20 days of annual leave: we value your peace of mind. With 20 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally. - Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way. - Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future. WE ARE AN EQUAL OPPORTUNITY EMPLOYER You are welcome at DeepL for who you are—we appreciate authenticity here. Our product is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all succeed, contribute, and think forward! So bring us your personal experience, your perspectives, and your background. It’s in our diversity that we will find the power to break down language barriers in the world.