HR Operations Manager

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fueling ours. Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing. As a trusted partner for purpose-built AI and intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Over 10,000 customers trust ABBYY, including many Fortune 500 ones. You will work on further developing a portfolio already containing client names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK. About the Role: The HR Operations Manager role is an IC and hybrid position that delivers both operational HR support and HRIS systems administration within ABBYY’s global People Shared Services team. The role provides employee and manager support, ensures consistent application of People policies across assigned regions, and contributes to efficient, compliant employee lifecycle processes. In parallel, this position supports the configuration, optimization, and maintenance of our core People systems, HiBob (HRIS) and Greenhouse (ATS), and plays a key role in maintaining data accuracy, improving workflows, and enabling reliable People data reporting. This role is ideal for someone who enjoys solving problems, improving processes, and working at the intersection of People Operations and HR technology in a global, fast-paced environment. Job Responsibilities: People Operations Support Provide regional People Operations support for an assigned geography within the global People Shared Services team. Ensure global People policies and workflows are applied appropriately within the region, accounting for local compliance requirements. Respond to employee and manager inquiries through our case management system (AskABBYY), meeting all SLAs with timely, accurate, and high-quality support. Process global HR lifecycle transactions, including onboarding, job changes, compensation adjustments, leaves, and offboarding. Maintain employee data in our People systems of record through validation, updates, and reconciliations. Partner cross-functionally to ensure coordinated employee lifecycle support. HRIS and ATS Systems Administration (HiBob and Greenhouse) Support configuration and ongoing management of HiBob (HRIS) and Greenhouse (ATS), including workflows, permissions, automations, custom fields, templates, and lifecycle processes. Translate business requirements into technical system changes, implementing enhancements and new features as needed. Troubleshoot system issues and partner with internal teams or vendors to resolve them. Serve as a knowledgeable resource on system functionality, best practices, and platform capabilities. Data Quality, Reporting & Analytics Ensure accuracy and integrity of employee data across all People systems. Conduct data audits and reconciliations and resolve discrepancies. Support the creation and maintenance of scheduled and ad hoc People data reports and dashboards. Address data integration issues between People systems and downstream systems such as payroll, IT, or Finance tools. Process & Documentation Support Create and maintain SOPs, workflows, system documentation, and user guides. Document system configurations and data processes to ensure clarity and consistency. Identify opportunities for process improvement, automation, and standardization across regions. Ensure all documentation reflects current policies, systems, and operational practices. Job Requirements: 6+ years of experience in People Operations, HR Operations, HRIS administration, or a similar hybrid role. Experience with HiBob (or another modern HRIS) and Greenhouse strongly preferred. Solid understanding of HR processes and the employee lifecycle. Experience supporting global or multi-country populations. Strong analytical skills, including reporting or data interpretation experience. High level of accuracy and attention to detail. Ability to translate business needs into system or operational requirements. Strong customer service orientation and ability to provide timely, helpful support. Effective communication and cross-functional collaboration skills. Here are some of our local benefits: Comprehensive medical, accidental, and life insurance Weekly wellness sessions to support your physical and mental well-being A generous paid time off policy #LI-MM1 Join ABBYY, and you will: Love how you work We provide remote and hybrid working options to fit all lifestyles. We use flexible hours across most of our teams to allow you to find your own definition of balance. Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about. To ensure your family is cared for, we offer paid parental leave in all our locations. Love whom you work with We are a global team of 600+ colleagues, spread across 15 countries on four continents. With colleagues representing 30+ nationalities, our workforce reflects the world. Innovation and excellence run through our veins. Our teams gather the expertise which has garnered ABBYY more than 140 technology patents. We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments. Love what you work on We are a company with more than 35 years of experience in the technology market; Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK; We have modernized the capture market by creating the first low-code/no-code IDP platform. Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a marketplace built with AI, can transform any document in any process; Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others. ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website.