Home Equity Closing Coordinator

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Closing Coordinator is an entry-level role responsible for supporting the successful and timely scheduling of mortgage loan closings while delivering a positive borrower experience. This role exists to ensure all required closing disclosures are properly delivered and acknowledged, closing details are accurately coordinated with borrowers and title partners, and post-disbursement documentation is reconciled correctly. By managing these critical steps, the Closing Coordinator helps keep loans moving efficiently to close and ensures compliance and accuracy throughout the final stages of the loan lifecycle. What you’ll do Contact borrowers within established SLAs via phone and email to confirm closing dates, times, and locations Review loan files to ensure all required parties have received and acknowledged the Closing Disclosure Send initial Closing Disclosures when required parties have not yet been properly disclosed Communicate directly with borrowers regarding hybrid loan closings and closing logistics Enter and maintain accurate scheduling information within internal systems Send closing scheduling notifications to title companies and confirm receipt Escalate loans to the Loan Officer, Closer, or Processor when borrowers are unresponsive or issues arise that may impact closing timelines Monitor the ALTA reconciliation pipeline after loan disbursement Reconcile the final signed Closing Disclosure with the Final ALTA received from the title company Provide consistent, high-quality customer service to borrowers throughout the closing process Perform additional duties as assigned to support closing operations and business needs Support varying work hours and overtime as needed to meet operational demands What you’ll need High school diploma or equivalent Strong written and verbal communication skills Ability to manage multiple priorities and meet deadlines in a fast-paced environment High attention to detail with a strong commitment to accuracy Comfort working with loan documents and navigating internal systems Ability to professionally communicate with borrowers, title partners, and internal teams Flexibility to work varying schedules and overtime as required by business needs Nice to have Prior experience in the mortgage industry or a related financial services role Familiarity with loan closing processes or disclosure requirements Experience working in a customer-facing, service-oriented environment Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.