Introduction to the job
Are you ready to take challenge for serving the leading semiconductor manufacturing fabs? ASML-HMI has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs.
Role and responsibilities
Job Description Summary:
Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operation.
Your main responsibilities:
-Provide technical support / recipe setup at customer sites.
-Troubleshoot recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation.
-Complete on-site diagnostics and service calls. Handle complete product functionality in the various product families/platforms.
-Respond to emergency service calls as required.
-Instruct customer operating technicians on system operation and maintenance.
-Help the sales department with customers' needing help or advice in applying the company’s products.
-Help the marketing department to collect competitor information during customer communication and discussion.
-Provide bug issue and new feature reports to Jira system for escalation.
-Complete H2H tool performance and gap defect with competitive tools.
-Do 1st line customer management for job request, issue, and complaint.
Education and experience
MS engineering degree or equivalent experience.
Engineers with greater than 7 years’ experience in a CS support department for high tech products.
Engineers with at least 5 years of semiconductor industry experience preferred. (e-beam technology related experience is preferred.)
Skills
-Capable of resolving most issues highly independent.
-Excellent customer interface and effective communication skills are required.
- Multi-task team player with good ability to work under different working environment pressures.
-Customer focus, motivated, pro-active, self-driven, and flexible.
-Proficient in MS Office (MS Word, Excel, PowerPoint).
-Verbal and written language skills in English.
Other information
Require WW and domestic travel depending on company needs.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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