Head of Customer Success, EMEA

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work feels faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, humanity, and building things that last — not just shipping the next feature, but setting a standard for how modern teams (with humans and agents working together) think and execute. ABOUT THE ROLE We're looking for a customer-focused, results-oriented leader to oversee Customer Success across EMEA at Notion. You'll report to the Global Head of Customer Success and lead experienced teams that help customers get the most out of Notion through effective adoption and expansion. You'll also champion Notion's vision to build the connected workspace. WHAT YOU'LL ACHIEVE - Strategic Alignment: Develop and implement strategies to align the EMEA Customer Success organization with broader company goals, especially around adoption, retention, and expansion - Team Leadership: Lead and develop a team of CSMs across Scaled and Dedicated motions in the EMEA region - Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success - Customer Engagement and Advocacy: Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for EMEA customers within the company - Drive Operational Excellence: Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention. - Business Impact: Drive best in class retention and expansion across a multi-million dollar book of business - Process Optimisation: Use customer success management platforms and tools to streamline processes and improve team efficiency SKILLS YOU'LL NEED TO BRING - You have 8+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions - You have experience managing diverse customer segments—from Commercial to Enterprise—and collaborating cross-functionally across many internal stakeholders - You are a powerhouse leader who attracts, inspires, develops, and retains top talent - You are customer-centric at your core and champion for customers; passionate about understanding their organisations, business priorities, and sources of value - You are data-driven and can set the right performance indicators for your organisation - You bring operational rigour and systems thinking across the customer lifecycle - You have a growth mindset and view setbacks as learning opportunities - You're highly adaptable and thrive in a rapidly changing business environment - You're ready to drive adoption and usage to maximise net dollar retention across EMEA - You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21#LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we’ll make it explicit in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, move faster, and build more creatively. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented and passionate people from a variety of backgrounds because we want our teams to reflect the wide diversity of our customers. If you’re excited about a role but your experience doesn’t align perfectly with every bullet point listed, we still encourage you to apply. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.