Hardware Technician

Summary Headquartered in sunny Los Angeles, GrayMatter Robotics is a well-capitalized AI robotics startup serving the manufacturing industry. We empower shop floor workers with our smart robots that assist with tedious and ergonomically challenging tasks, specifically in automated surface finishing. Our proprietary GMR-AI™ software is integrated with state-of-the-art industrial robots, sensors, and tools to create application-specific turnkey solutions for customers through a Robot-as-a-Service (RaaS) model. We help manufacturers improve the quality of life for their workforce while increasing production capacity, and reducing scrap, repair, and rework costs. As a Hardware Technician, you will join our Hardware Team onsite in our Carson, CA office to help customers and employees with initial setup, training, and ongoing support for our products. You will own the collection of customer requirements & feedback, work with internal engineering teams to improve the product, and identify new opportunities within the customer account. You will be instrumental in supporting the customers we serve, empowering the incredible people who are the backbone of the economy. Role & Responsibilities - Assemble hardware components and perform testing to ensure they meet design specifications. - Execute testing and experiments and record results. - Collaborate with the engineering team to help document assembly processes and test procedures. - Conduct testing on PLC (Programmable Logic Controller) cabinets, ensuring they meet our high-quality standards. - Configure PLC assemblies according to project requirements, optimizing functionality and performance. - Perform upgrades on PLC systems, including electrical hardware enhancements to improve system efficiency and reliability, occasional field installations. - Work closely with a team of cross-functional engineers to ensure seamless integration of hardware components with overall system design. - Provide technical support for hardware-related issues, offering solutions to ensure minimal downtime and optimal performance. - Provide training and technical support to personnel on the use and troubleshooting of hardware. - Oversee the operation, maintenance, and troubleshooting of 3D printers used for prototyping and part production. Export Control Requirements In order to comply with the export regulations of the United States Government, it is required that the applicant must fall under one of the following categories: (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (i.e. current green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158. Minimum Qualifications - 1-3 years experience demonstrating hands-on Hardware/Software skills, experience with manufacturing automation or similar field. - Effective communication skills and strong interpersonal skills to work with internal and external stakeholders. - Perform multiple tasks concurrently and respond to emergency situations effectively. - Ability to communicate technical/complex information both verbally and in writing. Documentation is key. - Ability to solve technical problems effectively, efficiently, and independently. - Willing to travel up to 30% of the time and work with customers at their sites. - Ability to communicate and collaborate effectively across multiple teams. - Willingness to work in a fast-paced environment with quickly changing priorities. - Must secure work authorization in the United States and maintain ongoing work authorization beginning at the time of hire through the entirety of employment. Preferred Qualifications - Bachelor’s Degree in Engineering (or a related discipline), or equivalent professional experience. - Familiar with industrial facilities and equipment. - Experience resolving software and hardware challenges in complex cyber-physical systems. - Basic experience with ROS, Python, and/or C++ coding. - Experience working in test environments. GrayMatter Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply! GrayMatter Robotics is committed to providing reasonable accommodations for candidates with disabilities. If you believe you require accommodations during the recruiting process, please contact accommodations@graymatter-robotics.com to submit your request. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Depending on the position and if listed, compensation may include the base salary range, bonus or commission, and equity. We also provide comprehensive benefits and perks which include but are not limited to medical, dental, vision, unlimited PTO, 401(k) plan + employer match, regular offsite events, a discretionary fund for enhancing productivity and so much more! The range listed on job postings reflect the minimum and maximum new hire salary across levels in Los Angeles, CA.