Group Product Manager, Internal Tools and Operations

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. About the Team / Product at Justworks The Justworks Product team advances our mission by building products that extend levels of personal care and deep expertise that our customers have never experienced before. They craft innovative solutions that guide users through the most complicated challenges of running (and working for) a small business, with ease. They deeply understand complex regulatory spaces like FinTech, Healthcare, and HRTech, and have a keen intuition for how to connect threads across our customers’ needs and our business’ risk management and commercialization strategy. Our Product Managers lead highly collaborative creative endeavors, bringing together stakeholders across engineering, design, data services, operations, and customer-facing teams to deliver tangible value. By joining us, you’ll be part of an experienced team of Product Managers who have a proven track record of building large-scale software products that impact small businesses worldwide. We’re looking for teammates who will help shape Justworks’ future and make a profound impact on our business. As a Product Manager, you’ll be working across complex spaces (Fintech, Healthcare, HR Tech - all with serious policy/regulatory environments). That will require you to have a keen intuition for customer needs, risk management, and commercialization. Care is at the center of everything we do, and you’ll need to love talking with customers and engaging with our Customer Success, Sales and Marketing teams to make sure that care is coming through in every part of our customers’ experience. You’ll be joining a diverse community of craftspeople who are passionate about learning, uphold exceptionally high standards of quality, and foster an environment of strategic thinking where product people can reach new heights. About the Role / What You’ll Work On The mission of the Internal Tools and Operations (ITO) team is to streamline internal operations, particularly in the realms of sales, customer service, and related operations workflows. By developing scalable and user-friendly internal tools, we empower Justworks employees to deliver exceptional service to customers throughout their Justworks journey. The Group Product Manager role for ITO will be responsible for proprietary and third party platforms that power our Sales organization, ensuring a cohesive seller experience. As a Group Product Manager at Justworks, you’ll lead and advocate for one or more teams that have full ownership of significant parts of our product suite. You’ll leverage your relationships and expertise to empower your cross-functional team(s) to succeed, overseeing high-impact initiatives that advance Justworks’ business objectives. While hands-on product management will be part of your day-to-day responsibilities, you’ll spend a significant amount of time teaching and coaching your direct reports and cross-functional teams. You’ll guide them in devising strategies, honing their craft, and executing with both excellence and speed. Often, you’ll contribute beyond your team’s scope by actively developing and improving systems and processes that benefit our larger technology organization. Your Success Profile Responsibilities Own and drive the product vision and roadmap for your respective teams within the Internal Tools mission team. Align strategy and execution by turning company objectives into actionable team goals and OKRs Partner with Sales leadership to develop a best-in-class seller experience Ensure products and features are delivered on time, within scope, and with high quality. Lead customer-focused product development from ideation to execution while ensuring the customer’s voice guides scope and priorities. Build and coach your team in customer-centric practices, promoting consistent, customer-driven processes throughout all PDLCs. Improve product performance by analyzing launch results and metrics, gathering feedback from customer and prospect-facing teams, sharing insights, and planning iterative enhancements that align with business goals. Advocate for robust technical roadmaps by understanding engineering perspectives, balancing technical debt, and collaborating on future-flexible architectures. Communicate effectively with stakeholders and leadership, providing updates on product status, timelines, and any blockers. Proactively take on opportunities beyond core responsibilities to support product strategy and drive impact. How You Will Do Your Work As a Group Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: Customer focus - builds strong customer relationships and delivers customer-centric solutions. Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism. Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules. Business insight - applying knowledge of business and the marketplace to advance the organization’s goals. In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.” Qualifications Minimum of 3 years of product development leadership and 7 years as a product manager in a modern technology business. Experience leading complex, cross-team initiatives from ideation to execution. You’ve led technical products and/or have a background in computer science (or similar). Experience building new products (0 to 1) as well as a track record of shipping continuous product improvements to an existing product portfolio at-scale. Strong problem-solving skills, capable of breaking down complex problems for team execution against business needs. Deep user empathy and a high bar for user experience. Excellent persuasion and advocacy skills, using clear frameworks, story-telling and first-principles reasoning. Experience coaching and mentoring individual contributors to enhance team performance and effectiveness. Experience at high-growth companies is preferred, in a founder or GM capacity is a plus. Experience building products in a highly regulated domain (e.g. fintech or healthcare) is a plus. Preferred Qualifications Experience leading Salesforce delivery teams and initiatives, particularly within a high-growth organization, to optimize internal revenue and operations workflows Knowledge of RevOps / Marketing tech stack Experience in late-stage or mature B2B SaaS is a plus. The base wage range for this position based in our New York City Office is targeted at $210,000 - $262,500 per year. #LI-Hybrid #LI-AJ1 Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. Diversity At Justworks Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience. Our DEIB Report