Global Agency Accounts Commercial Operations Specialist

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description The Global Health Commercial Operations Specialist plays a critical role in supporting the Waters Advanced Diagnostics Global Agency Accounts team and ensuring operational excellence across complex international public health partnerships. This position serves as a key operational resource supporting quotations, tenders, contract administration, forecasting, order fulfillment, customer communications, and reporting activities for international organizations, NGOs, Ministries of Health, UN agencies, and donor-funded programs. The successful candidate thrives in a fast-paced environment where no two customers are alike. Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple concurrent customer requests, quotations, tenders, orders, and follow-up activities without compromising accuracy or responsiveness. The individual must be comfortable working across multiple functions, regions, and time zones while maintaining a high level of professionalism and customer service. This role is well suited to an individual who enjoys bringing structure to complexity, has a strong sense of urgency, and excels at managing numerous moving pieces simultaneously while maintaining accuracy and follow-through. This position directly supports global health initiatives focused on improving access to diagnostic technologies in low- and middle-income countries and contributes to the successful execution of high-impact public health programs worldwide. Responsibilities Provide commercial operational support for Global Agency Accounts and global public health customers. Prepare quotations and commercial proposals in accordance with customer-specific procurement requirements, pricing approvals, contract terms, and compliance requirements. Coordinate international tenders, RFQs, RFIs, and procurement submissions, ensuring accuracy, completeness, and adherence to submission deadlines. Manage multiple customer requests and priorities simultaneously while maintaining a high degree of accuracy and responsiveness. Track awarded tenders, contracts, and purchase orders to ensure timely execution and fulfillment of customer commitments. Coordinate activities across customers and internal stakeholders, including Supply Chain, Customer Service, Regulatory Affairs, Quality, Finance, Logistics, Technical Service, Marketing, and Commercial teams. Monitor order fulfillment, shipment status, inventory availability, and backorders, proactively communicating potential risks and supporting issue resolution. Support forecasting and demand planning activities through accurate tracking of opportunities, awards, purchase orders, and customer requirements. Prepare and maintain commercial documentation, due diligence packages, regulatory records, customer communications, and business reports. Ensure compliance with company policies, donor requirements, tender conditions, shelf-life requirements, and country-specific import/export considerations. Maintain customer trackers, reporting tools, dashboards, and business records that support operational visibility and decision-making. Identify opportunities to improve operational processes and contribute to implementation efforts that enhance efficiency and customer experience. Support preparation of business reviews, presentations, customer updates, and internal reporting activities. Respond professionally to customer inquiries via phone, email, and virtual meetings while maintaining a customer-first mindset. About You Bachelor's degree, diploma, or equivalent experience in Business, Commercial Operations, Supply Chain, Life Sciences, Public Health, or a related field. Experience in commercial operations, customer service, tender management, project coordination, order management, supply chain, or a related operational role. Strong written and verbal communication skills in English; additional languages are an advantage. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams. Experience with Power BI, CRM systems, ERP systems, or reporting tools is preferred. Experience working in healthcare, diagnostics, medical devices, pharmaceuticals, procurement services, NGOs, or global health organizations is beneficial. Proven ability to manage multiple projects, customer requests, and deadlines simultaneously while maintaining a high degree of accuracy. What Success Looks Like Delivers accurate quotations, tender submissions, and customer communications with minimal errors. Reliably manages multiple concurrent activities and deadlines without losing attention to detail. Maintains strong follow-up and ownership of customer requests from initiation to completion. Anticipates issues before they become problems and proactively drives resolution. Builds trust with customers and internal partners through responsiveness, accuracy, and execution excellence. Contributes to an efficient and highly collaborative Global Agency Accounts team focused on supporting critical public health programs worldwide.   Salary range for the role: €28.100 to €47.000    Click on apply if this sounds like you!     We prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.   Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . Primary Work Location FRA Grenoble Additional Locations Work Shift At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You." Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed. Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role. Salary Range Information €28,100.00 - €42,875.00 EUR Annual