Job Description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
We are looking for Software Engineers to work in the Call Center as a Service (CCaaS) Technology Team where you will be working on a global, multi-tenant, real-time service, with thousands of concurrent users. Your focus will be on developing the platform that directly enables and supports contact centre agents while working on ServiceNow as part of ongoing platform initiatives within the team.
Your key responsibilities:
Contribute to product improvement beyond code implementation by actively caring about the product and its users
Create a performant, secure, scalable service that our customers will rave about
Continuously improve and automate the monitoring and deployment of our cloud service
What you'll bring
Required:
Bachelor’s degree in Computer Science, Electrical Engineering or related field/ Or relevant experience
Excellent communication skills, including writing, speaking and listening to effectively communicate with technical and non technical people
2+ years of relevant experience building Front End Applications
Experience with C#, and JavaScript frameworks including Vue.js / React
Familiarity with cloud technologies (AWS/Azure)
Knowledge of distributed system including messaging mechanism (Kafka / SNS)
Understanding of both data management and cache layers (Redis, Aurora, Parameter Store)
Experience we consider a plus:
4+ years of relevant experience in full-stack development
Ability to responsibly utilise AI tools to enhance development productivity and quality
Experience with setting up and leveraging platform analytics, logging, and monitoring tools (e.g., Grafana, New Relic) to proactively identify and resolve production issues in real-time services.
Experience working with ServiceNow, including integrations with .NET-based systems and/or IT service management processes.
Development and optimization of workflows and automations within ServiceNow.
Direct experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines and infrastructure-as-code tools (e.g., Terraform)
How you’ll benefit:
Local benefits
Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process
#LI-KS1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.