Frontend Software Engineer II - Technical Operations

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Technical Operations team makes Toast's engineering measurable. We connect tool and resource usage, engineering metrics, and customer outcomes into a single, trusted picture that executives, engineering managers, and developers use every day. If you are passionate about visualizing complex business and engineering processes in a way that makes it easy for teams to spot bottlenecks and opportunities before they escalate into major problems, optimize how resources are used, and ultimately improve the customer experience, this team is for you. We are a small, highly leveraged team. We index heavily into agentic engineering: AI agents are part of how we design, build, test, and operate our systems, and we expect you to learn and grow with those tools every day. A day in the life (Responsibilities) Own the UI and presentation layer of our internal tools and reporting: role-based dashboards, scorecards, and workflow tools that let leaders at every level see engineering health, AI and tooling spend, and cost data for their teams, and act on it Design and deliver end-to-end user stories, from the data a view consumes to the experience in front of the user, turning dense, multi-source data and manual processes into clear visualizations and streamlined workflows Partner with our Product Owner to identify and define the biggest opportunities for impact, and collaborate with the team's technical lead on end-to-end solutions Act as a component owner: break work down into well-defined tasks, drive delivery against the team's goals, and manage the quality, testing, and operational monitoring of what you ship Iterate with our internal users (executives, engineering managers, and developers) to continuously improve the fidelity and usability of our tools and reporting Use AI-assisted and agentic development workflows as a core part of how you build, and share what you learn with the team Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements) 2+ years of frontend or full-stack software engineering experience, building data-rich user interfaces and internal tools that automate manual business/operational processes Proficiency in a modern web stack (for example TypeScript/JavaScript and a component-based UI framework), plus working knowledge of SQL and how to consume APIs and data services Hands-on use of AI-assisted and agentic development as a core part of how you build: you work with AI agents daily, not occasionally, and take ownership of the quality of everything they produce An eye for information design: you care about making complex data legible, trustworthy, and useful to non-technical audiences Ownership of quality for the work you ship, including appropriate testing, monitoring, and supporting your work in production Strong collaboration skills: you communicate clearly with engineers, product, and business stakeholders, and adapt technical detail to the audience Curiosity and a growth mindset: you seek feedback, embrace change, and want to grow toward broader ownership AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.