Front Office Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property:   Right around the corner from Broadway’s neon marquees, booming live music scene and iconic hotspots, Cambria Hotel Nashville Downtown embodies the real soul of rock and roll. Blending boutique comfort with full-service amenities, top-notch hospitality, distinctly southern vibe and a little hint of edge, this is a Music City original for the modern traveler.   At the Cambria Hotel Nashville we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.   If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a  career at Cambria Hotel Nashville with Pyramid Global Hospitality can mean for you!   Cambria Hotel Nashville Downtown boasts 255 guest rooms and 4055 sq. ft. of event space.  What you will have an opportunity to do: POSITION SUMMARY:  Responsible for overseeing the operations of the front office department; ensuring excellent guest service, smooth check-in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies and optimizing front office operations to enhance overall guest satisfaction.    ESSENTIAL FUNCTIONS:  Oversee front desk operations including check-ins, check-outs, reservations and guest inquiries, and goals set by the Director of Room Operations.   Ensure all front desk procedures align with hotel policies and brand standards.   Maintain accuracy with guest records, billing and payment processing.   Oversee cash handling procedures, deposits, and billing accuracy.  Coordinate with housekeeping and maintenance management to ensure room readiness and guest satisfaction.   Foster a positive work environment and promote teamwork among associates.   Monitor staff performance and provide coaching and feedback.   Recruit, train, schedule and supervise front desk associates.   Address and resolve guest complaints and special requests promptly and professionally.   Create strategies for the department to reach all goals set forth by Executive management. What are we looking for? REQUIREMENTS:  Bachelor’s degree in hospitality management or related field is preferred.   3-5 years of experience in front desk or hotel operations, with at least 1-3 years in a supervisory role.  Experience with property management systems and hotel reservation software is preferred.   Excellent customer service and conflict resolution abilities.   Strong leadership, communication and problem-solving skills.   Ability to work flexible hours; including weekends and holidays.   Compensation: $57,000 - $65,000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.