Food Service Assistant (FSA)

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest.   In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success.   Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm. What you will have an opportunity to do: Food Service Assistant (FSA) Schedule: 3:00 PM – 11:00 PM Availability Required: Evenings, Weekends & Holidays   About the Role Hotel Roanoke & Conference Center is seeking a highly motivated and customer-focused Food Service Assistant (FSA) to join our restaurant team. This role is essential to the success of our dining operations and plays a key part in delivering memorable hospitality experiences to our guests. The Food Service Assistant supports the service team by maintaining a clean, organized, and welcoming dining environment while assisting servers with service execution. This position is ideal for someone eager to begin or grow a career in the restaurant and hospitality industry at a world-class property. If you enjoy fast-paced environments, take pride in teamwork, and are passionate about creating exceptional guest experiences, we want you on our team. Essential Functions Maintain cleanliness and organization throughout the dining area to ensure a welcoming guest experience Set up, clear, clean, and reset tables efficiently and accurately Stock and maintain all service stations throughout the shift Assist servers with table service and guest needs as required Provide the highest level of service to guests at all times Maintain thorough knowledge of restaurant menus to support guest inquiries Work collaboratively with servers, kitchen staff, and leadership to support smooth operations Perform additional duties as assigned by management What are we looking for? What We’re Looking For Must be at least 18 years of age Strong customer service skills with a friendly, engaging personality Ability to work effectively in a fast-paced, high-volume environment Excellent communication and teamwork skills Ability to carry trays and lift/move items weighing up to 30 pounds A passion for hospitality and creating exceptional guest experiences Availability to work evenings, weekends, and holidays Why Join Us A great entry point into the restaurant and hospitality industry Opportunity to learn, grow, and advance at a respected, world-class property Be part of a collaborative team that values service excellence and personal development Gain hands-on experience in a dynamic and guest-focused environment Compensation: $9.50 plus tips - $9.75 plus tips Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.