Finacle Product Engineer | Selenium, Java & Retail Assets Production Support

Job Summary Synechron is seeking a Finacle Product Engineer with 5+ years of experience in test automation, production support, defect management, and banking technology. The role will support Retail Assets applications by resolving automation defects and production business incidents, improving application stability, and expanding test automation coverage.The position will contribute to business objectives by reducing recurring defects, improving release quality, supporting production continuity, coordinating defect fixes and upgrades, and strengthening the reliability of Retail Assets and lending operations across multiple entities. Software Requirements Required Minimum 5+ years of experience in software testing, test automation, production support, application support, or related technology roles. Experience with test automation using Selenium and Java, using current and supported versions. Experience designing, developing, maintaining, and executing automated test scripts. Experience with API testing and validation. Experience with production support, incident management, defect tracking, and issue resolution. Experience performing root-cause analysis and documenting corrective and preventive actions. Familiarity with defect tracking, test management, release management, and collaboration tools. Experience coordinating with development, testing, business, and operations teams. Knowledge of software development and testing lifecycle practices. Ability to analyze application failures, logs, test results, data issues, and production incidents. Strong understanding of defect prioritization, impact assessment, escalation, and resolution tracking. Preferred Experience with CI/CD pipelines and automated test execution. Experience with API automation frameworks and tools. Knowledge of Finacle-related applications, Retail Assets, retail lending, loan origination, loan servicing, or lending operations. Experience supporting banking applications in production environments. Familiarity with automation framework design, reusable components, test data management, and test reporting. Experience supporting patches, upgrades, release validation, and regression testing. Knowledge of database validation and SQL. Familiarity with performance testing, application monitoring, and service reliability practices. Experience coordinating testing and stabilization activities across multiple entities or business units. Overall Responsibilities Fix and support defect resolution for Retail Assets automation testing and production business incidents. Manage production stability by triaging, prioritizing, investigating, and resolving critical incidents. Perform root-cause analysis and implement corrective and preventive measures to reduce recurring defects. Own and enhance test automation coverage for Retail Assets applications. Develop, maintain, execute, and improve Selenium- and Java-based automated test scripts. Drive test stabilization initiatives across multiple entities and application environments. Coordinate with development teams on defect fixes, patches, upgrades, configuration changes, and release validation. Participate in production support activities and ensure timely issue resolution in line with agreed service expectations. Collaborate with business, testing, development, operations, and support teams to improve application quality and reliability. Track defects, incidents, resolutions, risks, dependencies, and outstanding actions through appropriate tools. Review automation results, production trends, incident patterns, and defect data to identify improvement opportunities. Support regression testing, integration testing, system testing, and post-release validation. Maintain technical documentation, test evidence, incident records, root-cause reports, and operational procedures. Consider security, operational efficiency, maintainability, and responsible use of test infrastructure when designing and executing automation solutions. Technical Skills (By Category) Programming Languages Essential Java using a current and supported version. Strong understanding of Java programming concepts relevant to test automation. Ability to create maintainable, reusable, and modular automation code. Understanding of exception handling, collections, object-oriented programming, and debugging. Ability to read and analyze application code, logs, stack traces, and technical documentation. Preferred SQL for data validation and incident investigation. Shell scripting for test execution, environment support, and automation tasks. Knowledge of scripting languages used in test automation or operational support. Databases/Data Management Essential Understanding of relational databases and application data structures. Ability to validate test results and production issues using application and database information. Understanding of data integrity, data validation, data reconciliation, and test data requirements. Ability to analyze data-related defects and support issue investigation. Preferred Working knowledge of SQL queries, joins, filters, aggregations, and data comparison. Experience validating lending, customer, account, loan, repayment, collateral, or transaction data. Familiarity with test data preparation, masking, and controlled use of production-like data. Knowledge of data privacy and secure handling of banking information. Cloud Technologies Essential Awareness of application environments, infrastructure dependencies, deployment processes, and operational support. Understanding of environment availability, configuration, connectivity, monitoring, and access requirements. Ability to support testing and incident resolution across distributed application environments. Preferred Experience executing automated tests within cloud-based environments. Familiarity with cloud-based CI/CD, test execution, monitoring, and logging services. Knowledge of cloud access controls, environment configuration, and resource management. Awareness of efficient and sustainable use of test and computing resources. Frameworks and Libraries Essential Selenium WebDriver for web application automation. Java-based test automation frameworks using current and supported versions. Experience creating reusable automation components, test suites, page objects, assertions, and test data utilities. Understanding of API testing and validation. Knowledge of functional, regression, integration, and end-to-end testing practices. Preferred Experience with API automation frameworks and tools. Familiarity with test reporting, parallel execution, cross-browser testing, and automation dashboards. Experience with behavior-driven or data-driven testing approaches. Knowledge of performance, resiliency, or service reliability testing. Experience with frameworks used for Finacle, banking, Retail Assets, or lending application validation. Development Tools and Methodologies Essential Experience with defect tracking, test management, incident management, and project collaboration tools. Knowledge of software testing and development lifecycle practices. Experience with test planning, test execution, defect reporting, defect retesting, and regression testing. Understanding of Agile development and delivery methodologies. Familiarity with version control, code reviews, build processes, and release validation. Experience with production incident triage, escalation, communication, resolution, and closure. Ability to document root-cause analysis and corrective and preventive actions. Preferred Experience with CI/CD pipelines and automated test execution. Familiarity with build and dependency management tools. Knowledge of test automation reporting, execution scheduling, and failure notification. Experience supporting patches, upgrades, deployment activities, and post-release verification. Familiarity with application monitoring, log analysis, alerting, and operational dashboards. Security Protocols Essential Understanding of secure test data handling and banking data protection requirements. Awareness of authentication, authorization, access controls, encryption, and secure connectivity. Ability to follow environment access, change management, release, and incident management controls. Understanding of confidentiality, data integrity, auditability, and controlled production support practices. Preferred Experience testing role-based access controls and authorization scenarios. Familiarity with audit logging, data masking, secrets management, and vulnerability remediation. Knowledge of security and regulatory considerations relevant to banking and lending applications. Experience supporting security validation during patches, upgrades, and releases. Experience Requirements Minimum 5+ years of experience in test automation, software testing, production support, application support, or related technology roles. Experience developing and maintaining automated tests using Selenium and Java. Experience supporting production incidents, defect resolution, root-cause analysis, and application stabilization. Experience with API testing, defect tracking, regression testing, and release validation. Experience coordinating with development teams on patches, upgrades, fixes, and production deployments. Experience working with business, testing, development, and operations stakeholders. Experience in the banking domain is required or strongly preferred. Experience with Retail Assets, retail lending, lending operations, loan servicing, or related banking processes is preferred. Experience supporting applications across multiple entities, environments, or business units is preferred. Candidates may also qualify through equivalent practical experience, relevant technical training, certifications, or demonstrated automation and production support outcomes. Day-to-Day Activities Develop, execute, maintain, and improve Selenium- and Java-based automation scripts for Retail Assets applications, including regression and release validation testing. Triage production incidents and automation failures, analyze logs and test evidence, coordinate with development and business teams, and track issues through resolution. Perform root-cause analysis, document corrective actions, monitor recurring defect trends, and contribute to application stabilization and quality improvement initiatives. Participate in Agile meetings, incident reviews, release discussions, and stakeholder updates while making testing and support decisions within established quality, security, and change-management standards. Qualifications Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; equivalent professional experience may be considered. Minimum of 5+ years of experience in test automation, software testing, production support, or related technology roles. Certifications in software testing, test automation, Agile, Java, or related technologies are preferred. Complete Synechron-required training related to information security, data protection, banking applications, workplace conduct, and responsible technology use. Maintain continuous professional development in Selenium, Java, API automation, CI/CD, production support, incident management, banking technology, and quality engineering. Professional Competencies Critical thinking, technical investigation, root-cause analysis, and structured problem-solving. Effective collaboration with development, testing, business, operations, and support teams. Clear communication, stakeholder coordination, incident reporting, and knowledge sharing. Adaptability, continuous learning, and effective response to changing production and delivery needs. Innovation focused on reusable automation, defect prevention, application stability, and sustainable quality improvements. Effective organization, prioritization, time management, and timely resolution of incidents and testing activities. S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT   Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Candidate Application Notice