Field Support Manager

Location Charleston - 997 Morrison Drive, Suite 402 Business Our Growth, Your Opportunity At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47&#43; markets, 25&#43; build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.   As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.   Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home. Job Description *Full-Time Position* Location: Dallas, TX Primary Responsibilities: The Field Support Manager is responsible for overseeing key field and operational tasks to support market performance. This role ensures a smooth transition from construction completion to move-in by maintaining high standards of quality, efficiency, and customer experience while managing part-time team members and contributing to overall market success. Skills & Competencies: 2&#43; years of experience in a related field, preferably in property management, maintenance, or construction Strong organizational and communication skills, with the ability to interact effectively with diverse stakeholders Proven problem-solving and time-management abilities in fast-paced, customer-focused environments Ability to manage and guide a team, promoting efficiency and operational excellence Exceptional attention to detail and the ability to deliver high-quality work under tight deadlines while managing multiple tasks Familiarity with fair housing regulations and local real estate laws is a plus Proficiency in Microsoft Word, Excel, and PowerPoint preferred Willingness and ability to learn and utilize mobile property inspection software Experience with MRI Software is an asset Self-motivated and able to work independently, as well as collaboratively in a team environment Reliable Wi-Fi and a conducive home workspace when not in the field Valid driver’s license and reliable transportation for regular site/property inspections (mileage reimbursement provided)   Essential Job Functions: Schedule and oversee part-time team members to ensure productivity and efficient task completion Assist with the financial monitoring of market performance, tracking key metrics and ensuring goals are met Conduct regular inspections of vacant homes, performing light cleaning tasks to ensure properties are always tour-ready or move-in ready; validate feedback from prospective tenants Perform basic maintenance tasks, such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes as needed Effectively communicate with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field Represent the market as a witness in court proceedings related to rent disputes or lease violations, when necessary Assist with utility inspections and ensure services are properly transferred or maintained Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and placing permanent lockboxes after removing temporary ones Verify and address HOA, HUD, city, and other municipal inspections or code violations Serve as the first point of contact in validating reports of unauthorized occupants, potential scams, or property abandonment; document findings, collaborate with local authorities when necessary, and post legal notices at the property Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members Other duties as assigned Key Metrics & Responsibilities: Complete all assigned daily and weekly inspections on time, meeting scheduling and productivity targets Ensure inspection reports are accurate and thorough, subject to regular audits for quality and compliance Contribute to market performance by supporting occupancy goals, reducing downtime, and maintaining homes to the company’s Standard of Safe, Clean, and Functional Maintain a low rate of move-in maintenance issues, with a target of < 0.5 items / home DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Why work for Maymont Homes ​? Our Mission – “We Positively Impact the Lives in the Communities We Serve.” Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support. Certified Great Place to Work® – Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care. Outstanding Benefits – Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees. Career Growth – With continued expansion planned for Maymont, you’ll find meaningful opportunities to grow your skills, advance your career, and make an impact. Strong Foundation – As part of Brookfield Asset Management, one of the world’s largest real estate asset managers, we have the stability, resources, and vision to keep growing. Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT