Job Description Summary
Technical advice/service support to customers in their use of instruments and other products. This includes commissioning and installing equipment, troubleshooting, preventative maintenance, calibration, and repair on-site or at our laboratory facilities.
Job Description
To provide after sales engineering support for installation / post installation of instruments supplied by BD Diagnostic Systems in Singapore. The main products are BD Diagnostic Instruments - to carry out maintenance during warranty & an ongoing basis.
The ideal FSE will provide technical advice / service support to customers in their use of instruments and other products. This includes commissioning and installing equipment, troubleshooting, preventative maintenance, calibration, and repair on-site or at our laboratory facilities. The FSE will also train customers in using our instruments and software and may assist sales representatives by providing technical assistance to customers prior to purchase.
Job Responsibilities
Commissioning
Installation of instruments including basic electrical connection.
Customer training of instrument operation, basic maintenance and troubleshooting procedures.
Assist sales representative as needed.
Service & Repair
Responds to customer requests for unscheduled service and repairs.
Diagnose problem over telephone or email, determine whether it can be solved by troubleshooting or if site visit is required.
Schedule site visits, diagnose problems, perform repairs, and do test runs to ensure product’s performance meets customer expectations.
Provide customer with report detailing work performed and any recommendations.
Obtain customer signature on completed work form before leaving the site. Maintain up-to-date records of service work performed (work orders).
Preventive Maintenance Agreements
Visit customer sites to perform regularly scheduled maintenance on instruments and other products. Contact customers prior to scheduled service date to confirm schedule. Perform maintenance as scheduled, complete work order forms and provide customer with report detailing work performed and any recommendations.
Obtain customer signature on completed work form before leaving the site.
Maintain up-to-date records of service work performed (work orders).
Qualifications
Diploma/Bachelor's degree in Biomedical Engineering / Electrical Engineering / Mechanical Engineering or related Engineering field preferred.
Demonstrated knowledge of instruments, medical devices, computer systems, electronics, mechanics and IT applications relevant to business unit products.
Minimum of 3 years of experience in a similar role is an advantage, however we are also open to a fresh graduate who may have relevant skillsets.
Excellent interpersonal skills
Ability to effectively communicate technical information
Highly motivated and self-driven
Strong organizational skills
Good PC skills
Ability to travel extensively
Required Skills
Optional Skills
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Primary Work Location
SGP The Strategy
Additional Locations
Work Shift