Field Service Engineer - Cairns



 We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 Job Description At BD, possibility isn’t an idea. It’s what we do. We are the Makers of Possible.   Join BD as a Field Service Engineer supporting leading pharmacy automation and medication management systems across retail pharmacy and hospital environments. You’ll work hands‑on with BD Rowa, Pyxis and infusion pumps, keeping them running safely, reliably, and efficiently.   This is a great opportunity for a field engineer based in or willing to relocate to Cairns, with experience servicing automation, electro‑mechanical machinery, lab robotics, imaging equipment, or conveyancing systems, who wants to step into MedTech and work with cutting‑edge technology that directly supports medication safety and clinical workflow. Your Day‑to‑Day   As a Field Service Engineer, you'll combine remote diagnostics with on‑site servicing, repairs, and preventative maintenance to keep BD Rowa, Pyxis and infusion pump systems performing at their best.   Your day will include: Diagnosing and resolving software and hardware issues quickly to minimise downtime Providing technical support across BD Rowa and Pyxis capital equipment Performing field repairs, preventative maintenance, system testing, and electrical safety checks Supporting installations, commissioning, and customer handover Serving as a key technical contact for electronic servicing, spare parts, and system queries Conducting workflow/system reviews as part of implementation and providing technical sales support Planning, scheduling, and communicating PM visits and breakdowns to align with customer operations Delivering clear documentation and keeping service records accurate and compliant   You'll work across Cairns and North QLD, with Regular travel and on‑call participation as required.   About You   You’re hands‑on, technically strong, and thrive in field environments where no two days are the same. You enjoy solving complex problems on-site, talking customers through solutions, and working with advanced electro‑mechanical technology.   You’ll bring: A background in mechatronics, electro‑mechanical systems, electronics, automation, or lab/imaging equipment Experience servicing complex systems at customer sites - robotics, automation, packaging systems, conveyancing, lab instruments, etc. Strong diagnostic skills (hardware, electromechanical & software/network issues) Confidence in reading schematics, wiring diagrams and technical documents Experience with server-based systems and remote diagnostics Strong communication skills and the ability to manage customer expectations effectively Self‑motivation, professionalism, and the ability to work autonomously Restricted Electrical Licence (preferred) or willingness to obtain Electronics/computing trade qualification, engineering diploma or degree (preferred)   Why BD?   BD is one of the world’s largest medical technology companies, but we’ve never lost our human touch.   With over 70,000 associates worldwide, we’re committed to developing your technical career. Here in ANZ, a high percentage of our roles are filled internally - we don’t just promise growth, we deliver it.   You’ll work with cutting‑edge automation, join a supportive service team, and gain exposure to global best practice.   Because at BD, possibility isn’t just imagined - it’s made.   What’s in It for You Competitive salary + car allowance + tools/PPE Full training on BD Rowa and Pyxis, and related systems Hands‑on technical role with real impact in healthcare Exposure to advanced automation and robotics Supportive team culture and career progression opportunities   Ready to Make the Move?   If you’re looking for a hands‑on engineering role where your technical skills keep life‑changing equipment running, apply today and join BD as a Maker of Possible. Why Join Us? To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. Required Skills Optional Skills . Primary Work Location AUS Brisbane Additional Locations Work Shift