Events Marketer

OVERVIEW Pylon is a Series B, AI-native B2B company building the next generation of customer support. Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence. This is a massive market with incumbents that weren't built for AI-first workflows. Company - Series B, $51M raised to date - Backed by a16z, BCV, General Catalyst, Y Combinator - 100+ employees This is a fully in-person role in SF; we do not offer remote or hybrid options. ABOUT THE ROLE Events are our most proven pipeline channel. This role owns it. We're not looking for someone to manage a calendar or execute a playbook we hand them. We're looking for someone who can look at our customer base, our market, and our goals — and build the events program that moves the business forward. That means deciding which bets to make, building formats we don't have yet, and running things on the ground when it counts. You'll own our conference presence, our hosted dinners and workshops, and eventually our first-ever user conference. You'll work shoulder-to-shoulder with Sales and Success to make sure every event is full of the right people — and that the conversation doesn't end when the room clears out. The best version of this role doesn't feel like marketing to the people in the room. It feels like a community they want to be part of. What success looks like: In your first year, you will: - Build and own an annual events strategy with clear rationale for where we invest and what we expect back - Launch and scale hosted formats - founder dinners, customer roundtables, workshop series - that generate real pipeline and real relationships - Own every Pylon conference presence end to end: contracting, booth, logistics, on-site experience, follow-up - Lead planning for Pylon's first user conference - Build the outreach and targeting process (with Sales) that puts the right people in the room - not just a full room - Develop community programming that extends the value of events beyond the event itself - Create repeatable playbooks so this program scales Success here gets measured in pipeline and relationships - not attendance numbers. Who we're looking for You don't need to have "Events Marketer" in your title. What we care about is whether you've actually done this. The strongest candidates will have run curated, high-intent events where the bar was quality of room, not size of room - founder dinners, executive roundtables, customer advisory boards, or community programming for a startup-adjacent org. If you've been the person building the invite list, writing the outreach, managing the venue, and following up after — that's the experience that transfers. You should be able to: Run events that feel like communities, not sales traps. You know the difference between an event people are grateful they attended and one they feel manipulated into. You've built the former. Think strategically about why an event belongs in the plan. Not just how to run it — why this format, this audience, this timing, and what you expect it to do for the business. Write good copy. You can craft an invite that gets opened, a follow-up that gets replied to, and a program agenda that signals to the right people that this is worth their time. Work closely with Sales. You understand that events only matter if the right people show up and the conversation continues afterward. You've built the targeting and follow-up motion, not handed it off. Be resourceful and creative. You've found ways to run great events without infinite budgets. You've tested new formats. You know what worked and, more importantly, why. You might come from: - A founder dinner series or community events org in SF (Cerebral Valley, AGI House, Founders Bay, Founders Village, SF Tech Week, and similar) - Field marketing or community marketing at an early-to-mid-stage B2B startup - An event production or experiential role where you were close to the business goals, not just the logistics - A community builder background with strong marketing instincts You're probably not the right fit if you prefer predictable hours, dislike frequent travel, or would rather execute a handed-down plan than build one. Logistics - 20–40% travel for on-site execution, expect 1 week+ per month - Fully in-person in SF — no remote or hybrid - Familiarity with Salesforce, Clay, Sequel, or similar tools is a plus but not required This role might not be for you if you - Prefer a standard nine-to-five schedule with fixed, predictable hours - Are not excited by the thought of frequent travel for on-site execution - Would rather work in isolation than collaborate with cross-functional teams - Avoid ambiguous environments and prefer following existing playbooks over building and testing new ones OUR PERKS 🏥 Fully covered medical, dental, and vision insurance for employees 🏦 401(k) retirement plan 🚆 Commuter benefits 🌱 Parental leave 🏝️ 14 company holidays + unlimited PTO 🗺️ Annual offsite 🍽 Lunch, dinner, and snacks at the office 🏋️ Fitness stipend MORE ABOUT PYLON Traction: Hundreds of paying customers and growing fast Funding: Series B ($51M total raised), backed by Y Combinator, General Catalyst, and a16z Founders: Advith Chelikani, Robert Eng, and Marty Kausas Team: 100+ and growing