Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Airbnb Hotels team is a fast-growing, entrepreneurial group leading Airbnb’s expansion into the hotel sector. We combine the simplicity, product excellence and guest-centered ethos that define Airbnb with a mission to create an intuitive hotel booking experience for guests while helping hotel partners drive incremental bookings.
Our goal is to help more people discover high-quality hotels while creating meaningful value for both guests and our hotel partners.
The Difference You Will Make
As an Enterprise Account Operations Associate, you will play a key role in supporting the Enterprise Account Management team and the day-to-day operations of an evolving portfolio of hotel groups across the globe.
You will help design and execute operational processes that enable us to onboard, launch and support enterprise hotel partners at scale. This includes hotel group onboarding and rollout, portfolio-level supply optimisation, platform education, reporting and strategic initiatives that drive partner success.
The ideal candidate will bring experience in:
Working with large datasets, using data to identify trends, opportunities and operational issues, and translating insights into action.
Building, rolling out and improving processes and workflows, including process creation or taking an existing process and making it more efficient, scalable and effective.
Operating in ambiguity, where processes may still be evolving and there isn't always an established playbook or clear answer.
Project and programme execution, coordinating multiple workstreams, priorities and dependencies to deliver against business objectives.
Stakeholder management and cross-functional collaboration, working effectively across internal teams and external partners to drive alignment and execution.
Taking ownership and making recommendations, identifying what needs to change and proactively proposing solutions rather than waiting for direction.
This is a fast-moving environment where processes are still being built and refined. You may not always be handed a playbook, and when one exists, it may be a V1 that needs to evolve.
We are looking for someone who is comfortable navigating ambiguity, asking the right questions and identifying better ways of working. You will be expected to take ownership, use sound judgement and proactively recommend solutions rather than simply execute an existing process.
You will work closely with hotel group headquarters and regional stakeholders, as well as cross-functional teams across Airbnb, making strong stakeholder management and collaboration critical to success.
A Typical Day
Support the day-to-day operational management of enterprise hotel group partners across global markets.
Coordinate and execute the onboarding and rollout of new hotel groups and properties onto Airbnb.
Build, document and continuously improve operational processes and workflows.
Identify gaps, inefficiencies and opportunities to improve existing processes, and proactively recommend solutions.
Manage projects involving multiple internal and external stakeholders, ensuring clear ownership, communication and delivery.
Partner cross-functionally to resolve operational issues and improve the experience for hotel partners.
Support portfolio-level supply optimisation and platform education initiatives.
Use data and reporting to identify opportunities, track performance and inform operational decisions.
Balance multiple priorities in a fast-moving environment where requirements and processes may continue to evolve.
Take ownership of problems from identification through to resolution, escalating appropriately while bringing recommendations and potential solutions.
Your Expertise
5+ years Experience in account operations, partner operations, sales operations, customer success operations, enterprise account support or a related operational role.
Demonstrated experience creating, improving or scaling processes and workflows.
Comfortable working in ambiguous environments where processes and ways of working are still evolving.
Strong ownership mindset with the confidence to make recommendations, challenge existing approaches constructively and drive work forward.
Strong stakeholder management skills, with experience navigating multiple internal and external stakeholders.
Proven ability to collaborate effectively across functions and influence without direct authority.
Strong project management and organisational skills with the ability to manage multiple workstreams simultaneously.
Analytical mindset with the ability to use data to identify problems, opportunities and potential solutions.
Advanced Excel or Google Sheets skills and confidence working with large datasets.
Experience with SQL or other data tools is a plus.
Strong written and verbal communication skills.
Self-starter mentality with a practical, solutions-oriented approach and willingness to adapt as the business evolves.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
United Kingdom Annual Pay Range
£60,000—£70,000 GBP
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.