Job Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.
The Difference You will Make:
As an Enterprise Accounts Associate, your core responsibilities will involve supporting the Enterprise Account Management team, overseeing assigned projects, and supporting the onboarding and day to day operations of an evolving portfolio of hotel groups located across the globe . You will also support strategic initiatives that drive hotel group partner success .. These initiatives will entail project management involving extensive collaboration with hotel group headquarter and regional stakeholders as well as cross-functional internal teams. Projects will include designing and executing onboarding and rollout of hotel groups, portfolio level supply optimization, and platform education Your self-starter, get it done attitude will be necessary to address the volume of opportunity planned to be tackled. A flexibility to move between client facing commercial conversations and operational project work while upholding a strong level of partner service will make an impact!
A Typical Day:
Take actions with hotel groups and internal teams as needed to drive assigned projects forward
Create and maintain well organized and detailed tracking mechanisms relating to assigned projects
Call, email, and Zoom with stakeholders to accomplish assigned project needs
Manage relationships with hotel group stakeholders within assigned portfolio
Support scaled strategies to effectively manage & optimize hotel partners in assigned portfolio
Educate partners on how HotelTonight and Airbnb platforms function
Develop strong and long lasting partnerships
Respond to and deliver exceptional service in a timely and efficient manner
Work will involve cross functional projects with teams/specialists in Hotel Connectivity, Product Management, Local Market Management, and various other departments at Airbnb.
Implement strategies to effectively manage and optimize workflows
Act as the ‘front desk’ of HotelTonight and Airbnb to hotel group partners with many needs and triage appropriately
Your Expertise:
5+ years of experience in client facing, cross functional regional or global commercial teams.
2+ years of hospitality/travel industry experience (preferred)
Proficiency in both English and the local language is required for the specific location/country.
Self-starter who is resourceful with a get it done attitude
Strong time management and prioritization skills
Strong organizational skills relating to project work with a large volume of inputs and moving parts
Track record of being able to effectively work at scale with partners to achieve short and long term objectives
Proven stakeholder management, communication and presentation skills and ability to communicate effectively with various levels of roles within an organization in person or via phone, email, and zoom
Team player, willing to contribute what is needed for the success of the team
The ability to get things done with changing priorities, projects and deadlines
Passion for Airbnb, travel, and the sharing economy
We are looking for someone that is goals-obsessed, is inputs-driven, and willing to take action (high volume of calls, meetings, etc.)
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
United Kingdom Annual Pay Range
£60,000—£70,000 GBP