Job Description
About Outreach
Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
About the Team
The Intelligence Tooling & Enablement is a new internal-facing platform team dedicated to introduce and enable various AI based solutions to the entire engineering organization. Team will be focusing to define a vision and modernize software development process by creating services, adjusting processes, documentation, or whatever else is helpful in order to transform Outreach Engineering into an AI native organization. This wide and intentionally vague charter encompasses a slew of evolving topics. We try to proactively get ahead and build the tooling, systems and training needed for all our engineering teams to adopt new to era of software development and set them for success by improving development workflow.
Primary areas of coverage:
Create a vision, strategy and a plan for modernizing software development experience
Build and integrate AI services into existing engineering systems and developer workflows.
Lead a team of engineers focusing on building internal AI based solutions
Build internal AI based tooling platforms that improve developer productivity.
Assessing external AI tooling vendors and deciding between build vs buy.
Driving adoption of AI tooling across engineering teams.
Introduce tooling and monitor performance, reliability, credit consumption, and ROI of AI-enabled tools.
Defining and tracking operational excellence standards
The charter is wide, the opportunities for organizational impact are boundless, and we have your back to try new things and see if they stick and do, in fact, make everyone more efficient.
The Role
In this pivotal role, you will not just be a builder of tools, but a technical leader who deeply understands the capabilities and trajectory of the application of AI across the developer experience
You will have a real impact on the engineering platform, helping evolve our technology stack and build reusable components that help the other backend teams
If you have experience leading efforts to build intelligent AI solutions in a distributed, web-based system, and are a paragon of promoting quality practices and engaging customer experiences, we’d love to talk to you about the opportunities we have!