Engineering Manager, Agent Experience

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the Team and Role The Customer Care & Concierge Engineering team builds the products and platforms that support Robinhood’s most engaged customers. This team develops a suite of tools and services—including dedicated support experiences, tax workflows, and estate planning capabilities—designed to help customers manage significant portions of their financial lives with confidence. The work spans customer-facing features and the internal systems that power high-quality service delivery. We are entering a strong growth phase as we expand this offering and continue building toward a comprehensive private family office experience for our customers! As an Engineering Manager, you will lead a team of engineers focused on building and scaling core product capabilities for this premium customer segment. You’ll partner closely with product and design to define and deliver customer-facing solutions from concept through launch, while also strengthening the underlying platform that enables expansion across new geographies. This role is ideal for a technically strong leader who enjoys building 0→1 products, iterating based on customer feedback, and growing engineers early in their careers. You will play a key role in shaping both the product direction and the engineering culture of a team that touches many parts of Robinhood! The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations. What you’ll do ● Lead and develop a team of engineers, providing technical guidance, regular feedback, and support for career growth. ● Partner with product and design to define requirements, scope milestones, and deliver customer-facing features that support high-value Robinhood customers. ● Oversee the design and implementation of backend or full-stack systems that power concierge tools, tax-related workflows, and estate planning capabilities. ● Establish clear engineering processes to ensure reliable delivery, code quality, and system scalability as the product expands to new markets. ● Contribute technically when needed, reviewing architecture decisions and helping the team solve complex implementation challenges. What you bring ● 1–3 years of experience managing engineers, with a track record of supporting performance and career development. ● Experience building and launching 0→1 or early-stage consumer-facing products, or leading product-adjacent platform initiatives. ● Strong backend or full-stack technical background, with the ability to review system design and guide architectural decisions. ● Experience working on teams that ship customer-facing software at scale, ideally in environments with 50+ engineers. ● Ability to translate business goals into clear technical plans and measurable milestones. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed. Base Pay Range: Toronto, ON $200,000—$235,000 CAD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.