Engineer - Datacenter Operations

Who are we and what do we do? BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers. With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle. Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing. This is a full-time, work-from-office role with a required work-from-office presence five days a week. Location: Navi Mumbai, Maharashtra, India (100% Onsite) Role Overview We are seeking a proactive Datacenter Operations Engineer with a strong background in operating systems, command-line management, and mobile/tablet infrastructure. In this role, you will support our Navi Mumbai datacenter and test lab infrastructure, with a primary focus on maintaining Linux, macOS, and mobile device fleets (Android & iOS) deployed in the environment. Unlike traditional datacenter roles centered on server component replacement, this position heavily emphasizes OS-level troubleshooting, device provisioning, command-line operations, network connectivity, and mobile endpoint lifecycle management. You will work onsite in Navi Mumbai while collaborating closely with global engineering teams. Key Responsibilities 1. Linux, macOS & Mobile Infrastructure Management Deploy, configure, monitor, and maintain local Linux and macOS endpoints, server environments, and test rigs using command-line interface (CLI) utilities. Manage, provision, and troubleshoot onsite mobile hardware fleets (Android smartphones, tablets, iPads, and iOS test platforms). Perform device onboarding, OS flashing/updates, configuration resets, and script-driven automated deployments across mobile and desktop platforms. Diagnose OS-level connectivity, permission, software installation, and performance issues on mobile devices and workstations. 2. Datacenter Operations & Networking Manage physical rack infrastructure, including cabling (copper/fiber), Wi-Fi Access Points (APs), and Power Distribution Units (PDUs). Perform daily environment inspections, monitoring rack temperatures, power draw, Wi-Fi signal/AP status, and physical port links. Maintain structured inventory and tracking for all endpoint hardware, mobile devices, tablets, test bench rigs, and networking gear using asset tagging systems. 3. Incident Management & Documentation Track, manage, and resolve Level 2 technical support tickets end-to-end within Jira, ensuring compliance with operational SLAs. Create and update Standard Operating Procedures (SOPs), system build guides, and infrastructure workflows in Confluence. Collaborate with global, cross-functional engineering teams to escalate platform-level software/network issues and implement fixes. 4. Secondary / As-Needed Hardware Support Provide occasional, low-frequency assistance with standard rack-mount hardware rack/stack and basic cabling (heavy server component break-fix is minimal for this role). Escort and supervise external vendors for third-party facility, ISP, or hardware maintenance. Required Qualifications & Skills A) Core Requirements Communication: Business-level fluency in spoken and written English, with the ability to clearly articulate technical issues, write concise Jira updates, and collaborate seamlessly with global remote teams. Experience: 2–4 years in IT operations, systems administration, or specialized datacenter/lab support roles. Operating Systems & CLI: Strong hands-on proficiency with Linux (Ubuntu/RHEL/Debian) and macOS, with proven ability to navigate systems, troubleshoot issues, and execute tasks efficiently via Command Line Interface (CLI). Mobile Hardware & Management: Demonstrable experience managing and troubleshooting Android and iOS mobile devices/tablets at scale in an enterprise, testing, or lab setting. Networking Basics: Solid understanding of IP networking, TCP/IP, VLANs, Wi-Fi AP placement/troubleshooting, switching, and physical connectivity. Tools & Process: Direct operational experience using Jira for ticket lifecycle tracking and Confluence for technical documentation. Problem Solving: Strong analytical troubleshooting skills with a proactive approach to resolving OS and infrastructure issues. B) Preferred / "Nice-to-Have" Skills Hands-on scripting experience in Bash, Python, or configuration automation toolsets (e.g., Ansible) for device/system tasks. Experience with Mobile Device Management (MDM) software (e.g., Jamf, Workspace ONE, Intune). Familiarity with enterprise productivity suites like Google Workspace. Work Environment & Physical Demands 100% Onsite: Requires daily on-premise presence at the Navi Mumbai facility. Physical Ability: Comfortable working with rack-mounted equipment, mobile testing racks, and routine physical cable routing. Benefits: In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy: Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000 Gratuity as per payment of Gratuity Act, 1972 Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends Remote-First work environment that allows our people to work from home Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience