End User Field Service Engineer

Job Description: We are looking for experienced IT Support Specialist with proven expertise in Windows OS, hardware troubleshooting, and regional L2 support. Skilled in asset management, vendor coordination, and delivering exceptional customer service while ensuring SLA compliance Responsibilities: Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner. Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application (including Lab workstations) Perform smart hands and eyes for Infrastructure such Servers, Storage, Tape Media, Network & Voice, Cabling etc. Remote support (L2) across the region Regional coordination with third party suppliers Able to travel to neighboring cities Install, upgrade, support and troubleshoot for printer, computer hardware, and any other authorized peripheral equipment. Performs hardware break fix on computers. Laptops, printers, and other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment. Manage desktop lifecycle programs by tracking hardware through Asset Management from delivery through end of life, builds, application installations, user migration and hardware installations Maintenance of IT assets and keep proper documentation. Coordinate with vendors for external support and repair Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools Meets established Service Level Agreements (SLAs) guidelines Requirement Diploma or Degree in IT / IS discipline or equivalent Fluent English speaking At least two years’ experience in end user support Very good support knowledge in Microsoft Operation System  Very good support knowledge in MS Windows OS and Office suite of product Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems. Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets. Process oriented Able to perform in fast moving and demanding environment Able to multitasked Team player who is self-motivated, self-disciplined and initiative At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.