EMEA CRM & Lifecycle Manager

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next EMEA CRM & Lifecycle Manager. About the job This role is responsible for driving measurable revenue impact in EMEA through data driven lifecycle and engagement programs. You will partner with Marketing, Product, Operations, and Analytics to design, launch, and optimize campaigns across email, SMS, in-product surfaces, and other channels. The position uses customer insights and behavioral signals to shape lifecycle strategies, improve activation and adoption, and run experiments that raise overall customer value. The goal is to create a cohesive experience that moves customers through key moments, strengthens product usage, and accelerates growth for Twilio. Responsibilities Lead and optimize lifecycle and engagement programs that drive measurable growth across Twilio’s product portfolio. Coordinate and execute omnichannel campaigns across email, website, Twilio Console, SMS, and in product experiences. Identify and activate key lifecycle moments to improve activation, deepen adoption, and surface the right product paths for customers. Design, run, and scale experiments to refine messaging, timing, and channel mix, with a strong bias toward fast iteration and learning. Collaborate with peers, analytics, product, and ops to build data informed programs using Twilio Segment, Salesforce, and reverse ETL pipelines. Continuously analyze program performance and use insights to refine strategy, increase customer value, and accelerate product adoption. Due to the unique challenges in EMEA, from compliance and product availability to language barriers, this role offers an opportunity to take full ownership of our self-service ecosystem. With thousands of developers building on Twilio, there is no one-size-fits-all solution, which is where targeted campaigns and tactics can help us to unlock the opportunities for those users. A test and learn approach is at the heart of this position. Building and challenging hypotheses, while engaging stakeholders and peers to drive performance across all channels. Required 5+ years in growth marketing with experience driving activation, adoption, and revenue impact in a SaaS environment Hands on experience with advanced orchestration platforms like Segment, reverse ETL pipelines, Salesforce, and in-product orchestration tools to build and target discrete audiences. Comfortable leveraging AI agents and automation tools to accelerate campaign production, experimentation, personalization, and insight generation at scale Proven ability to design and execute omnichannel programs triggered by customer behavior, intent signals, and lifecycle data. Strong understanding of the customer lifecycle and how to identify moments that influence product usage and future value. Analytical mindset with the ability to independently explore data, develop insights, and convert findings into actions. Excellent communicator and collaborator across cross functional teams. Desired Experience in Python and SQL for data analysis, prototyping, and automation. Familiarity with BI tools such as Looker or Tableau. Hands-on experience with machine learning and generative AI, particularly in applying these techniques to sales or growth use cases. Strong communication and stakeholder management skills, with experience collaborating across global, cross-functional teams. Proficiency in European languages. Location This role will be remote, and based in the UK Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.