Job Description
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
The Divisional Vice President, Sales – West Region will join a high performing group of seasoned performing group of seasoned second-line leaders dedicated to scaling one of the premier enterprise sales organizations in the industry. Our Enterprise Sales Team is dynamic, disciplined, and motivated - driven by a shared mission to be the best in the business. We are passionate about delivering world class customer experiences and helping global brands understand how the right technology infrastructure transforms their business outcomes.
You’ll be leading a team that sells a Forrester top ranked platform to some of the most recognized brands in the world.
What You’ll Do
Lead, Inspire, and Build Exceptional Teams
As a second line leader, you will foster a contagious, high-performance culture—motivating, inspiring, and enabling your teams daily.
You will coach leaders and reps on best practices, assess performance, develop talent, and optimize individual and collective contributions across the region.
Own Divisional Performance and Market Execution
You will design, build, and operate your territory strategy and lead your organization to meet and exceed goals across revenue, hiring, and retention—quarterly and annually.
You are accountable for driving sustained growth and operational excellence in the division.
Be Present, Strategic, and Hands-On
You will be “in the room” with your teams—supporting complex client engagements, guiding strategic pursuits, and demonstrating what great looks like.
You know how to construct, negotiate, and win high value, enterprise-wide deals and are prepared to lead from the front.
Drive Operational Rigor and Sales Excellence
You bring strong discipline in structured sales methodologies (e.g., MEDDPICC) to ensure qualification excellence, pipeline integrity, and forecast accuracy.
You create an environment where your reps are continuously requalifying deals, communicating clearly, and raising the bar on performance.
Enable Strategic Alignment and Cross-Functional Partnership
You will direct and optimize the flow of sales information—leads, contracts, orders, billings—to ensure operational clarity, predictability, and targeted improvements.
You will collaborate closely with Solutions Consulting, Marketing, Customer Success, Finance, and other teams to ensure aligned execution and a unified customer experience.
Recruit and Develop Future Leaders
You will identify, attract, and develop world class sales talent—building a strong leadership bench and accelerating career growth for high performers.
Who You Are & What Makes You Qualified
A proven builder of talent. You’ve led elite sales teams and transformed raw potential into top 100% performers.
Cross functional relationship builder. You proactively build strong partnerships across Success, Solutions, Finance, Services, and more.
Calm under pressure, urgent in execution. You balance patience with a strong sense of urgency and accountability.
Experienced in partner ecosystems. You bring strong experience in scaling and enabling channel and partner motions.
A developer of future leaders. You have a track record of elevating individual contributors into high responsibility and leadership roles.
Deep enterprise sales expertise. With 10–15+ years of enterprise software experience, you’ve led through the complexity of enterprise -wide SaaS sales cycles.
A proven people leader. You have managed teams of 5+ enterprise reps with consistent success against aggressive regional targets.
A culture carrier. You lead with positivity, resilience, and a growth mindset that supports scaling the organization responsibly and sustainably.
Customer experience–obsessed. You believe deeply in the evolution of customer experience and understand how platforms like Sprinklr reshape how global brands engage with consumers.
Relationship first. You know relationships drive outcomes—and you can inspire your teams to prioritize them in everything they do.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$195,000 - $325,000
The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.