Director of Technical Program Management

Who We Are At TwelveLabs, we are pioneering the development of frontier multimodal foundation models that can see, hear and understand the world as humans do. Our models have redefined the standards in video-language modeling, allowing developers to build programs with state-of-the-art semantic search, summarization and analysis capabilities. TwelveLabs has raised $107 million in Seed + Series A funding from world-class VC & corporate partners: NVIDIA, NEA, Radical Ventures, Index Ventures, Snowflake and Databricks. Our advisory team features AI visionaries and founders such as Fei-Fei Li, Silvio Savarese, Alexandr Wang and more. Headquartered in San Francisco, with an influential APAC presence in Seoul, our global footprint underscores our commitment to driving worldwide innovation. About The Role We are seeking a Director of Technical Program Management to drive large-scale execution and alignment across research, engineering, product, and GTM teams. You will lead complex, cross-functional initiatives involving 60+ contributors, ensuring clear roadmaps, streamlined processes, and integration of customer needs into technical priorities. In addition, you will build and mentor a high-performing TPM team, creating scalable systems for visibility, prioritization, and communication. As a strategic partner at the leadership table, you will provide clarity, foster accountability, and enable Twelve Labs to scale with speed and impact. RESPONSIBILITIES - Drive execution at scale - Orchestrate multiple complex, high-stakes programs across 60+ engineers, researchers, and product teams. - Run quarterly and monthly execution cycles across all pods; facilitate cross-functional collaboration and hold pods accountable for outcomes. - Provide real-time visibility for leaders and stakeholders; proactively escalate issues, drive deep dives, and promote healthy debate to ensure the right decisions are made. - Drive progress by asking tough questions, promoting healthy debate and holding people accountable. - Align and connect pods - Ensure pod roadmaps and commitments are coherent, achievable, and designed with minimal interdependencies. - Define and improve operational processes that span multiple pods (e.g. QA, support, release). - Act as the connective tissue across pods to drive context-sharing and smooth handoffs. - Bridge research, product, engineering, and GTM - Own intake and prioritization of external asks (e.g. customer onboarding requirements) into the technical organization. - Partner with Sales, Customer Success, and Partnerships to align technical milestones with customer and market timelines. - Tie research and science metrics directly to engineering and product metrics to create a unified view of progress. - Lead and scale the TPM function - Build, mentor, and manage a high-performing TPM team that raises the bar for program management at TwelveLabs. - Establish lightweight systems for portfolio visibility, prioritization, and cross-org communication. - Improve organizational effectiveness by identifying bottlenecks, implementing scalable processes, and enabling speed without bureaucracy. - Represent TPM at the leadership table as a strategic partner to Engineering, Product, and GTM executives. You May Be A Good Fit If You Have: - 10+ years of program management experience in fast-scaling tech companies - 5+ years in AI/ML or other deep technical domains. - Track record of leading cross-functional programs spanning research, engineering, and customer-facing teams. - Experience managing and developing TPMs; ability to build a high-performing function. - Proven ability to partner with GTM organizations (sales, success, partnerships) to align execution with customer needs. - Excellent communication and stakeholder management skills, including executive-level reporting and influencing. - Proven experience operating in ambiguity and designing just-enough process to enable speed and clarity. Strong Candidates May Also Have Experience: - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline. - Strong technical fluency in AI/ML concepts and systems; able to engage with researchers and engineers as a peer. Even if there are a few checkboxes that aren’t ticked through your prior experience, we still encourage you to apply! If you are a 0-1 achiever, a ferocious learner, and a kind and fun team player who motivates others, you will find a home at TwelveLabs. We are a global company that values the uniqueness of each person’s journey. It is the differences in our cultural, educational, and life experiences that allow us to constantly challenge the status quo. We are looking for individuals who are motivated by our mission and eager to make an impact as we push the bounds of technology to transform the world. Join us as we revolutionize video understanding and multimodal AI. Benefits and Perks 🤝 An open and inclusive culture and work environment. 🧑‍💻 Work closely with a collaborative, mission-driven team on cutting-edge AI technology. 🦷 Full health, dental, and vision benefits. ✈️ Flexible PTO and parental leave policy. Office closed the week of Christmas and New Years. 🛂 VISA support (such as H1B and OPT transfer for US employees).