Director of Operations & Fulfillment

About Us At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience. Job Summary: We are one of the fastest-scaling telemedicine pharmacies in the U.S., dispensing over 60,000 prescriptions daily through a highly automated, data-driven fulfillment center. We are building a world-class production environment that combines healthcare precision with industrial manufacturing scale, and we’re looking for an operational leader who speaks the language of throughput, lean efficiency, metrics, and continuous improvement. If you come from a high-output production environment (e.g., automotive, logistics, packaging, consumer goods, or pharma) and know what it takes to scale teams and systems under pressure, this is your opportunity to own something meaningful and mission-driven. You will lead a multidisciplinary team across fulfillment, pharmacist verification, quality control, and shipping. Your job is to optimize flow, minimize downtime, and maximize first-pass yield—with a relentless focus on metrics, standardization, and real-time decision-making. Key Responsibilities: • Drive daily production for 60K unit fulfillment environment, managing upstream (labeling, staging, picking) and downstream (QA, pharmacist verification, packing, shipping) processes. • Oversee and continually refine performance dashboards: Units Per Hour (UPH), Takt time, First-Time Yield, Error Rate, Downtime, Labor Productivity, SLA Adherence. • Execute real-time floor control by tracking bottlenecks and rebalancing labor across workstations using dynamic capacity modeling. • Apply Lean Six Sigma and Kaizen methodologies to eliminate waste, reduce variation, and implement SOPs that are auditable, scalable, and operator-friendly. • Collaborate with pharmacy and software teams to enhance workflow automation and integrate predictive analytics for production planning. • Build, train, and lead a layered team of supervisors, ensuring accountability through Gemba walks, daily huddles, and performance reviews. • Leverage tools like Power BI, Tableau, MES systems, or custom dashboards to monitor floor output, technician performance, and on-time delivery. • Champion preventative problem solving—don’t just fix errors, re-engineer them out of the system. • Lead production planning, shift scheduling, and resource forecasting with clarity and agility during volume spikes. • Work with Engineering and QA to design clean, modular workflows in line with pharmacy regulations. Qualifications: Bachelor’s degree in Operations Management, Industrial Engineering, Mechanical Engineering, Pharmaceutical Sciences, or a related field. Master’s degree is a plus. Minimum of 5 years in a facility management role within the pharmaceutical, biotech, or manufacturing industry, with at least 3 years in a supervisory capacity. Experience in high-volume production/fulfillment (e.g., logistics, eCommerce, pharma, medical devices, automotive, packaging). Demonstrated understanding of GMP, FDA, OSHA, and other regulatory guidelines relevant to pharmaceutical production. Strong project management and problem-solving skills. Excellent written and verbal communication skills. Knowledge of Lean Manufacturing principles Proficiency in facility management software, Microsoft Office Suite, and ERP systems. Ability to work with cross-functional teams and maintain a collaborative work environment. Preferred qualifications: Six Sigma certification preferred. Certification in facilities management (CFM), OSHA certification, or PMP certification is preferred. Experience with facility automation, preventive maintenance, and quality control systems. Familiarity with budgeting, expense forecasting, and financial planning. Ability to manage multiple priorities in a fast-paced environment. Strong leadership and interpersonal skills. Proven background in data-driven operations, including KPI tracking, production modeling, and metric accountability. Familiarity with lean manufacturing, Six Sigma, TPM, OEE (Overall Equipment Effectiveness), and workflow optimization tools. A natural floor leader—comfortable making fast, informed decisions under pressure. Strong technical aptitude—can learn and deploy new production or scheduling software; may bring experience with ERP/WMS/MES platforms. Confidence designing standard work, training frontline teams, and managing multiple concurrent production cells or lines. Experience coordinating across functions (Ops, QA, Software, HR) to drive unified throughput goals. Strong Excel skills required; SQL or BI tool experience a plus. What We Offer Competitive salary. Bonus program based on productivity and efficiency. Flexible scheduling options. Opportunities for growth in a rapidly expanding telepharmacy practice. Collaborative and innovative work environment focused on patient safety and compliance. Job Type: Full-timeExpected Hours: 44 hours per week Core Schedule:Monday to Friday, between 7:00 AM and 6:00 PM Flexibility Requirements: Must be available for early arrivals or late departures during peak production periods. Occasional weekend availability required, particularly at the end of the month or during promotional events and new product launches. Presence during both morning start-ups and end-of-day wrap-ups is essential to effectively coordinate with multiple shifts. On-Site Requirement:This is a fully on-site position. The role requires consistent physical presence on the production floor to provide leadership, troubleshoot issues, and ensure operational throughput across all teams. Pay Range $120,000—$230,000 USD Benefits: 401(k) with up to 4% matching Medical, dental, vision and life insurance Paid time off Core Values The Pharmacy Hub is dedicated to breaking barriers in healthcare by championing access, intervention and affordability. Customer-first mindset - we develop strong partnerships with telehealth platforms and healthcare companies to enhance access and understand their specific needs Innovation for intervention in care - we develop advanced compounding solutions and products to better support patient health outcomes Continuous improvement - we continuously improve our processes and offerings through intelligent, honest and transparent practices to deliver cost-effective solutions that truly benefit our clients and their patients. You will play a pivotal role in maintaining these values and contributing to the company’s mission of redefining healthcare delivery through superior pharmacy services At The Pharmacy Hub, we don’t just offer jobs—we offer opportunities for career growth and development. We take pride in our fast-paced, team-driven culture and are committed to supporting our employees in achieving success. If you’re ready to join a company that values hard work, dedication, and teamwork, apply today! We look forward to welcoming you to The Pharmacy Hub and working together to deliver top-tier pharmacy fulfillment solutions.