Director of Legal Innovation & AI Enablement

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. RingCentral is seeking a Director of Legal Innovation & AI Enablement to lead the next phase of our legal department's evolution. The focus of this role is our sell-side and buy-side contracting processes — making them smarter, faster, and easier for everyone involved by leveraging AI and deeper integration with our commercial systems. On the sell side, this means transforming how Sales and sales  desk create, negotiate, and manage contracts — enabling greater autonomy through AI-assisted intake, contract composition, redline review, and negotiation support that is natively integrated with our CRM and Quote-to-Cash workflows. On the buy side, it means applying the same rigor to vendor and procurement contracting. The result should be a more seamless, intelligent contracting experience across the full commercial lifecycle. This is a program ownership role. The Director will develop a thorough understanding of RingCentral's current contracting processes, help define the vision for how AI can enhance them, and drive that vision to completion across Legal, Sales, Finance, Engineering, and IT. The expectation is full ownership — of the strategy, the execution, and the outcomes. The ideal candidate has current, hands-on knowledge of the best AI tools available for contract drafting, review, and negotiation, and the judgment to know which to deploy and how to integrate them effectively. Where commercial solutions fall short, they will identify opportunities to build custom in-house AI agents in partnership with internal organizations This role is based on-site at RingCentral's Belmont headquarters. Driving cross-functional programs of this scope requires close collaboration and daily presence with the teams involved. Our current stack includes DocuSign CLM, Salesforce (QTC), Coupa, and NetSuite. We are actively evaluating next-generation AI contracting platforms and expect this person to lead that evaluation and transition. Key Responsibilities Sell-Side & Buy-Side Contract Transformation Own the end-to-end improvement of the sell-side contracting process — from deal initiation in CRM through contract creation, negotiation, redline review, and execution — enabling Sales and the procurement desk to operate more efficiently with AI assistance. Lead the same transformation on the buy-side, improving how vendor and procurement contracts are created, reviewed, and approved. Integrate AI-powered contracting capabilities directly into the commercial systems Sales and procurement use daily, including CRM, CPQ, and ERP, ensuring a seamless and connected experience. Partner with Legal to define appropriate self-service parameters, standard playbooks, and escalation thresholds so that AI-assisted contracting is both fast and legally sound. AI Adoption & In-House Agent Development Maintain current, hands-on knowledge of the best AI tools in the market for legal — including contract review, drafting assistance, clause extraction, obligation tracking, and workflow automation. Identify where AI can be infused into existing legal workflows and execute against those opportunities, not just plan for them. Evaluate and implement commercial tools such as Ironclad, SpotDraft, Lexion, and Harvey.ai with clear ROI criteria. Identify use cases where custom, in-house AI agents would outperform off-the-shelf solutions — and partner with Engineering to build them. Run structured tool evaluations, pilots, and POC programs; deliver clear go/no-go recommendations. Cross-Functional Execution Drive the contracting transformation program end-to-end — from vision through deployment. Partner with Legal, Sales Ops, Product, Engineering, and Finance to integrate CLM capabilities across the Quote-to-Cash stack. Manage vendor relationships and stakeholder engagement to drive successful platform deployments. Own the decisions, not just the recommendations — this role is accountable for delivery. Workflow Optimization & Enablement Redesign legal workflows to maximize speed, consistency, and scalability. Maintain fluency in QTC systems, contract integrations, and related data flows. Partner with IT, procurement, and business teams to introduce AI-powered solutions. Lead change management and drive user adoption across all legal tech tools. Metrics & Continuous Improvement Define and track success metrics for efficiency, compliance, ROI, and AI impact. Build dashboards and analytics to measure cycle time, tool adoption, and performance. Establish feedback loops to drive ongoing optimization of the legal tech ecosystem. Qualifications Required  Bachelor’s or Master Degree in Computer Science, Project Management, or related field. 10+ years in legal innovation, product management, legal operations, or a tech-forward in-house/law firm environment. Background in precedence IT > AI > CLM > Legal ( good to have)   Deep, current knowledge of the AI tools available for contract drafting, redline review, and negotiation — and a track record of deploying them, not just evaluating them. Experience improving sell-side or buy-side commercial workflows, specifically reducing legal bottlenecks in the contract creation, negotiation, and approval process. Ability to design and implement AI-assisted self-service contracting for Sales and procurement teams, with appropriate legal guardrails. Experience identifying where custom AI agents or automations can fill gaps that commercial tools cannot. Hands-on experience with CLM platforms (e.g., DocuSign CLM, Ironclad, Agiloft, SpotDraft) and their integration with CRM and ERP systems. Experience with Salesforce and Quote-to-Cash systems, including quoting, billing, discounting, and product catalog flows. Understanding of redlining, versioning, and legal approval workflows. Proficiency building dashboards and analytics to track cycle time, adoption, and ROI. Track record running tool evaluations, pilots, and POC programs with clear success criteria. Demonstrated ability to drive cross-functional programs to completion — not just to alignment. Strong communication, stakeholder alignment, and cross-functional leadership skills. Preferred Experience in high-growth SaaS or technology companies. Deep understanding of data privacy, regulatory compliance, and legal security standards. Familiarity with platforms such as LinkSquares, Lexion, or Harvey.ai. Why Join Us Own a program with real organizational impact — this role has C-level visibility and directly affects deal velocity and legal risk. Shape both strategy and execution in a role built for a builder, not a maintainer. Work at the frontier of AI in legal at a company already investing in the tools and infrastructure to make it real. Competitive compensation, equity, and flexibility. What we offer:  Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Belmont, California, the compensation range for this position is between $177,100 and $253,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.