Director, Global Social Impact

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, Director, Global Social Impact PagerDuty.org mobilizes PagerDuty's people, product, and philanthropy to help mission-driven organizations respond to critical moments and build resilient communities. We're seeking a Director of Global Social Impact to lead our global impact strategy, nonprofit partnerships, employee engagement, and product impact programs. The Director of Global Social Impact will be responsible for setting the strategy and leading execution for PagerDuty.org and the company's global social impact across strategic philanthropy, Donor-Advised Fund (DAF) stewardship, nonprofit market development, nonprofit customer success, and employee impact—partnering closely with Marketing, Sales, and Customer Success to drive measurable outcomes for communities and for PagerDuty. Reporting to the Chief Communications Officer and Vice President of Social Impact, you will define and evolve a multi-year social impact strategy aligned to PagerDuty's mission and company priorities. This position will lead annual planning, budgeting, and goal setting while representing PagerDuty.org with credibility inside and outside the company. You will manage the Senior Global Social Impact Specialist and develop key cross-functional partnerships. If you are passionate about building equitable, outcomes-driven programs and have the ability to thrive in a challenging, fast-paced environment, apply today to lead PagerDuty's social impact efforts and become a thought-leader throughout the Company and the social impact community. How You Will Impact Our Vision Strategic Leader: Develop and execute a comprehensive social impact strategy aligned with company objectives and mission that articulates PagerDuty.org's value proposition and long-term community impact. Own end-to-end DAF governance including payout targets, grantmaking cadence, investment alignment, and compliance while maintaining a balanced portfolio across focus areas, employee match amplification, and strategic bets. Build and manage a high-impact global partner portfolio, structuring multi-year and catalytic grants with established theories of change, learning agendas, and equitable application/review processes. Lead all aspects of quarterly and annual impact reporting—including preparation of executive and board-ready updates, impact dashboards, case studies, and associated materials, collaborating successfully across various leaders and functions. Partnership Builder: Partner with Sales to scale nonprofit donation and discount programs that expand sector awareness and adoption, standing up enablement for the field including eligibility criteria, offer matrix, talk tracks, and ROI narratives. Partner with Customer Success and Support to define the nonprofit success motion including onboarding, adoption milestones, and health metrics, leveraging skills-based pro bono to accelerate time-to-value. Oversee employee programs to scale global giving, matching, and volunteering with equitable access across regions and modalities, partnering with ERGs and regional leaders to deliver localized impact initiatives. Co-develop campaigns and co-marketing with Marketing to reach nonprofit decision-makers, tracking pipeline influence and building a community of practice of technical nonprofit leaders. Operational Excellence: Oversee diligence, risk management, and cross-border giving in partnership with Legal and Finance, refreshing policies annually around eligibility, DEI lens, anti-fraud, and conflict of interest. Define KPIs and build dashboards, managing mid-year reviews and annual impact reporting while partnering with Senior Specialist, Comms and Brand on storytelling and external recognition. Oversee tools and vendors including CSR platforms, grants management systems, and volunteering platforms, ensuring governance, documentation, and audit readiness. About You 10+ years of progressive experience in philanthropy, corporate social impact/CSR/ESG, or foundation management. 5+ years leading grantmaking portfolios with direct experience managing a DAF and global giving programs. Proven cross-functional leadership and successful collaboration with Sales, Customer Success, Finance, Legal, and Marketing. Track record building equitable, outcomes-driven programs across multiple geographies with demonstrated people leadership and team development experience. Strategic systems thinker with strong execution, prioritization, and program management capabilities combined with grantmaking expertise including theory of change development, logic models, evaluation, and learning. Go-to-market savvy for nonprofit segments with data fluency and confidence using dashboards to turn insights into decisions. Ability to translate complex social impact concepts into clear business value and communicate effectively with executive leadership and external stakeholders. Excellent communication and storytelling skills with executive presence, stakeholder influence, cultural humility, and global mindset. Bachelor's degree in related field; knowledge of nonprofit tech and in-kind/product donation programs, familiarity with ESG reporting and materiality, and experience with the tech-for-good ecosystem preferred. The base salary range for this position is 147,000- 246,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our San Francisco office two times per week, so you can thrive in your new role and fully embrace being a Dutonian! Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.