Job Description
At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.
Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!
Anaplan is hiring a Delivery Assurance Architect. It is a business-critical position within our professional services function to be part of the Delivery Assurance & Enablement team, supporting an offering that compliments Anaplan and partners to ensure the successful implementation of the Anaplan Platform, products, and applications for our customers. Specifically, you will drive, support, and execute the Delivery Assurance motion for the Americas to help facilitate zero-troubled deployments of the Anaplan solution.
You’ll operate as someone who is not afraid to advise a customer, partner, and/or your team members on best practices for success. It means you need to take all your experience in business process, technology, and customer management and combine them to guide and lead the customer, partners, and your team members, to an appropriate solution and outcome; at times this will require the need to re-direct a customer or team member in the most thoughtful way possible in order for them to have a smooth first implementation and solid foundation for the future.
You will be required to support the execution and maintenance of Delivery Assurance KPIs among the team and in partnership with other leaders within the Americas, to ensure consistent customer outcomes, maintain delivery quality, and meet business objectives. Major KPIs include:
Completion and success of key Delivery Milestones
Customer Implementation Health
Implementation TTV (time to value)
Customer Satisfaction
Curation and execution of Domain Best Practices
Your Impact
Building, executing, and reinforcing best practices across all implementations to ensure customer readiness, data readiness, solid solution design, build best practices, performance optimization, solution scalability, and usability for our customers.
Using your spirit and tenacity to drive excellence throughout the entire customer lifecycle; ensuring the optimal solution, driving timely outcomes, contributing to on-budget implementations, and assisting with enablement, adoption, and expansion post-live.
Bringing together and collaborating cross-functionally to guide diverse teams comprised of customer resources, implementation partner resources, and Anaplan employees from project inception through go-live.
Driving delivery of best practices, vision, mentorship, insights, and advice to a team of Anaplan Solution Architects, Model Builders, and Partners who are leading and working on several projects simultaneously.
Focus on continual improvement of the Delivery Assurance motion, methodology, and approaches to improve efficiency via process, automation, and/or centres of excellence.
Spot and identify additional opportunities for customer adoption and expansion and bring this to the attention of the Delivery Leadership, Customer Success, and/or Sales organization promptly.
Supporting weekly, bi-weekly, and monthly cadence calls with various stakeholders reviewing the Delivery Assurance portfolio – specifically the implementation success factors, milestones, and engagement health; and outlining action plans to mitigate issues and risks.
Actively supporting the development of new talent within the Delivery Assurance team as it grows, and the offering expands.
Your Qualifications
You must possess a successful track record as a Senior Solution Architect (or beyond), with at least 4 years of experience in a Professional Services delivery organisation implementing Anaplan or an equivalent EPM solution.
Passion for solution design, building best practices for delivery, and supporting team members in project delivery, issue, and risk mitigation techniques.
A customer services-orientated background, ideally with Enterprise Performance Management, Software Infrastructure Support, and/or multi-dimensional modelling (Anaplan platform expertise is strongly preferred).
Experience with Agile methodology.
Ability to constantly exceed SLAs and improve processes.
Ability to scope and help team members scope client engagements at any level.
Strong facilitation and negotiation skills.
Strong client leadership skills with Executive Level communication experience.
Travel (up to 25-50%) may be expected across the region to support active implementations.
Proven track record to demonstrate our core Anaplan values of Innovative, Accountable, Collaborative, Transparent, Resilient, Empathetic, Authentic, and (a) Learner.
Preferred Skills
Leadership, Solution Design, Business/Technical Acumen, Persuasiveness, Organization, Resilience, Calmness, Methodical, Innovative, Resourceful, Articulate, Active listener, Passion for Learning and constant improvement
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.
Anaplan does not:
Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.