Deal Operations Manager - Canada, Europe

Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable. Legendary brands like Virgin Media O2, Oatly, and TomTom use Storyblok to make a bigger, faster market impact. It’s Joyful Headless™, and it changes everything. WHAT IS IN IT FOR YOU You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays Personal development fund for courses, books, conferences, and material VSOP (Virtual Stock Option Plan) The annual international team-building trip, quarterly and monthly online get-togethers As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules An international team that loves to have fun at work and works hard together to accomplish shared goals JOB SUMMARY Storyblok is hiring a Deal Operations Manager to build the operating workflow for how deals are structured, reviewed, approved, executed, and handed off across quote-to-cash. The role supports Sales on deal construction and deal design strategy, coordinates Legal execution, partners with Finance on revenue recognition readiness, and turns pricing, packaging, and NPI decisions into field-ready operating process. Sitting within Revenue Operations, this role works across Sales, Sales Leadership, Finance, Legal, Deal Strategy, Systems, Order Management, Security, Customer Success, and Product / Packaging to make approval-ready deals faster and downstream defects lower. ESSENTIAL JOB FUNCTIONS Deal operations workflow and process Build the global deal operations workflow for intake, routing, approval readiness, SLAs, escalation paths, and exception handling. Own approval readiness in DealHub CPQ, including required fields, quote quality checks, approval context, discount rationale, and downstream handoff inputs. Maintain practical process documentation, templates, and decision rules so Sales can move standard deals through documented paths. Deal construction and design strategy support Support Sales and Sales Leadership on deal construction across new business, renewal, expansion, multi-year, ramped, multi-product, and non-standard commercial requests. Translate deal strategy into approval-ready constructs with clear value exchange, risk flags, concession logic, billing terms, contract timing, and implementation assumptions. Partner with Deal Strategy, Customer Success, Product / Packaging, and Finance when commercial design affects retention, expansion, product adoption, or reporting. Legal execution and Finance revenue recognition readiness Engage Legal early on non-standard terms, contract language, execution path, risk ownership, and customer-requested changes. Coordinate with Finance on revenue recognition inputs, billing terms, payment terms, start dates, product lines, order form clarity, and required approval evidence. Maintain pre-signature checks for deals with rev rec, billing, custom terms, or product readiness risk. Pricing, packaging, NPI, and DealHub CPQ rollout Participate in pricing and packaging execution and strategy support so decisions can be turned into field process, DealHub CPQ logic, approval paths, and reporting readiness. Support NPI rollout by defining deal rules, quote requirements, launch constraints, fallback paths, and field guidance for early transactions. Track whether pricing, packaging, or NPI changes create quote exceptions, approval confusion, billing defects, or customer handoff issues. Quote-to-cash quality, cadence, and continuous improvement Own the operating handoff from approved quote to order, billing, commissions, reporting, and customer lifecycle records. Run the deal operations cadence with KPI packs, defect logs, root-cause reviews, action owners, and process improvements. Identify automation and AI use cases tied to intake, routing, approval summaries, quote checks, documentation, and measurable cycle-time reduction. EDUCATION AND EXPERIENCE Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience. 5+ years in Deal Desk, Deal Operations, Revenue Operations, Sales Operations, or a comparable commercial operations role, ideally in B2B SaaS. Hands-on experience with CPQ tooling (DealHub or comparable) and quote-to-cash / lead-to-cash processes. Demonstrated experience structuring and reviewing non-standard deals (multi-year, ramped, expansion, multi-product) and partnering with Sales on deal construction. Working knowledge of revenue recognition concepts, billing and order processes, and coordinating contract execution with Legal and Finance. Experience building scalable process, documentation, SLAs, and operating cadences (KPI reviews, defect logs, root-cause analysis). Strong analytical skills and comfort working in Salesforce and reporting tools. Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking. PROFESSIONAL COMPETENCIES Commercial acumen: structures sound deals that balance customer value, risk, and revenue / margin outcomes. Process design: builds clear, scalable workflows, SLAs, and escalation paths that scale beyond manual effort. Cross-functional coordination: aligns Sales, Legal, Finance, Systems, Order Management, and CS around complete deal packages. Attention to detail: enforces quote quality, approval readiness, and pre-signature checks to reduce downstream defects. Operating rigor: runs cadences with KPIs, defect logs, and root-cause reviews that drive measurable improvement. Influence without authority: guides Sales toward documented paths and sound commercial discipline. Communication: produces clear guidance, decision rules, and leadership-ready operating views. Continuous improvement and automation mindset: identifies automation / AI use cases that reduce cycle time and rework. MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Remote (home) work opportunity or funded by Storyblok co-working space GENERAL TERMS Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here. All communications regarding job opportunities at Storyblok will come from an official Storyblok employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain (storyblok.com). Here is a sneak peek of Storyblok’s Visual Editor If you need an accommodation for any part of the application process, please email talent.acquisition@storyblok.com