Job Description
What Makes Us Unique
At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 but we're just getting started.
How You'll Make an Impact:
As a Data Import Analyst, you will play a pivotal role in orchestrating seamless data import services for Cloudbeds customers. Our goal is to assist our customers in transferring data from their previous system to Cloudbeds seamlessly, allowing for efficient setup completion and a live platform ready to use with their operations.
What You Bring to the Team:
Organize, track, and execute data imports for Cloudbeds customers, ensuring accuracy and efficiency.
Create data import templates in Excel and Google sheets using formulas for aggregation, debugging, and inventory management
Provide customer assistance through Zoom calls and Zendesk tickets, ensuring customers are well-informed and confident in following the data import processes.
Communicate pertinent details of each customer's data import to co-teams such as Sales and Onboarding, fostering collaboration and adhering to established timelines.
Organize and manage intradepartmental workflows, specifically addressing key account concerns and areas of opportunity.
What Sets You Up for Success:
Property Management Expertise: Prior experience with Hotel Property Management System Software (EG Opera, Protel, Mews, Cloudbeds).
Customer-Centric Approach: Demonstrated experience in successfully interfacing with customers
Analytical Skills: Proficient in problem-solving and troubleshooting.
Data Proficiency: Solid understanding of data management principles.
Technical Skills: Advanced Excel/Google Sheets, experience with file conversion tools, and basic knowledge of remote desktop applications.
Multitasking Abilities: Capability to multitask and prioritize tasks effectively.
Resilience: Ability to work under tight deadlines and adapt to changing priorities.
Collaborative Nature: Familiarity in communicating effectively with co-teams such as Onboarding, Sales, and Support
Language Skills: Excellent English communication and writing skills; proficiency in Spanish (verbal and written) is preferred.
Technology Proficiency: Proficient with computers and cloud-based systems.
Attention to Detail: Meticulous attention to detail is a must.
Internet Connection: Reliable and high-speed internet connection.
What to Expect - Your Journey with Us
Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary.
Learn more online at cloudbeds.com
Company Awards to Check Out!
Best All-In-One Hotel Management System | HotelTechAwards (2025)
Overall 10 Best Places to Work | HotelTechAwards (2025)
Most Loved Workplace® Certified (2024)
Top 10 People’s Choice(2024)
Deloitte Technology Fast 500 (2024)
Discover our Benefits:
Remote First, Remote Always
PTO in accordance with local labor requirements
Monthly Wellness Fridays - enjoy an extra long weekend every month
Full Paid Parental Leave
Home office stipend based on country of residency
Professional development courses in Cloudbeds University
Access to professional development, including manager training, upskilling and knowledge transfer
Everyone is Welcome - A Culture of Inclusion
Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.