Data Engineer & Integration Specialist

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.  About This Role: We are looking for a Data Engineer & Integration Specialist to join our Professional Services team, reporting to the Manager, Solutions Engineering. This is a full-time role based in Hyderabad, India. This role sits at the intersection of data engineering, systems integration, and customer delivery. You will help customers successfully migrate, integrate, and operationalize their data across the Gainsight platform and surrounding systems. The work spans APIs, data pipelines, automation frameworks, and platform optimization. This is a strong fit for someone who enjoys solving ambiguous data and integration problems, working directly with customer-facing teams, and building solutions that are reusable, scalable, and cost-conscious. What You'll Do:  Design, build, and maintain integrations between Gainsight and third-party systems using a mix of iPaaS platforms, APIs, and custom tooling. Extract, transform, and load customer data to support onboarding, migrations, and ongoing platform optimization. This is not an exhaustive list, and responsibilities may evolve as the team and platform grow. Build validation scripts and checks to ensure data quality before and after migration. Develop reusable integration patterns, templates, and utilities to accelerate future customer engagements. Implement monitoring, logging, and error-handling mechanisms to ensure reliability and operational clarity. Troubleshoot integration and data issues in production environments and improve performance, scale, and cost efficiency. Partner closely with Professional Services, Customer Success, and Sales teams to understand customer requirements and deliver effective solutions. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. What We're Looking For:  5+ years of experience in data engineering, systems integration, or related technical roles. Experience working with one or more integration platforms (such as Workato, MuleSoft, Boomi, or similar). Strong understanding of API-based integrations, including authentication, pagination, rate limits, and data transformation. Hands-on experience building ETL or data migration pipelines. Proficiency in SQL and comfort working with relational data models. Experience with scripting or programming languages such as Python, JavaScript, or similar. Familiarity with CRM systems (Salesforce experience is a plus, but not required). Ability to think beyond tools and apply core integration and data principles across different technologies. Why You’ll Love It Here Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.  We offer a comprehensive benefits package including full health coverage (including OPD), wellness and mental health resources, flexible remote work options, and childcare assistance. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com.  If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.