Customer Trust Lead

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Team As the Customer Trust Lead, you'll build and own Anthropic's Customer Trust program, establishing the team, processes, platforms, and strategic partnerships that enable enterprise sales at scale. You'll partner closely with GTM leadership, Deal Desk, Product, and Security teams to unlock significant blocked pipelines while positioning Anthropic's security transparency as a competitive advantage. This is a Player-Coach role—you'll set strategic direction while rolling up your sleeves to execute alongside your team during the critical build phase. Responsibilities: Program Strategy & Execution (Roadmap ownership) Own the Customer Trust Roadmap end-to-end, evolving priorities based on company growth, customer needs, and competitive landscape Drive automation platform strategy—evaluate, implement, and scale AI-powered questionnaire platforms to dramatically improve response times and automation rates Build systematic customer intelligence loops that route security/compliance feedback to Product and Security roadmaps Cross-Functional Leadership Partner with Deal Desk and RevOps to integrate Customer Trust workflows into CRM and streamline due diligence processes Collaborate with Security GRC, Security Engineering, and Legal teams to develop trust artifacts, security content, and scalable response frameworks Present to executive audiences and represent Anthropic's security posture in strategic customer engagements (Field CISO activities) Team Building & Scaling Hire and develop the Customer Trust team Establish team operating rhythms, metrics reporting, SLAs, and escalation frameworks Create GTM enablement programs to drive self-service adoption across sales teams Customer & Revenue Enablement Develop trust artifacts including security landing pages, whitepapers, industry-specific FAQs, and sales enablement materials Design audit coordination processes for strategic accounts Support complex contract reviews requiring security expertise and escalate appropriately You may be a good fit if you:​​ Have 10+ years progressive experience in compliance, security operations, or customer trust, with 3+ years building or scaling customer-facing security programs from early-stage through high-growth Have a proven track record managing enterprise security relationships at scale—you've personally handled complex customer audits, built trust with Fortune 500 CISOs, and know how to balance rigor with deal velocity Have strong technical acumen—you can explain complex security architectures, compliance frameworks (NIST 800-53, SOC 2, ISO 27001, HIPAA), and multi-cloud implementations in customer-friendly language Have experience implementing trust automation platforms or building scaled questionnaire management processes Can identify broken processes, design scalable solutions, and implement the right tools to maximize efficiency without sacrificing quality Are comfortable presenting to C-level executives and translating technical security concepts for business audiences Have a proven track record of cross-functional influence without direct authority—you build partnerships that get things done Have experience partnering with Revenue Operations, Deal Desk, or Sales teams to integrate security into go-to-market motions Strong candidates may also: Have worked in AI/ML or high-growth SaaS companies navigating rapid compliance expansion Bring Field CISO or Customer Success Security experience supporting enterprise deals Possess relevant certifications (CISA, CRISC, CISM, CISSP, ISO 27001 Lead Auditor) Have experience with AI safety or model security considerations Candidates need not have: Done everything on this list before—we value learning agility and willingness to tackle novel compliance challenges in the AI space Deadline to Apply: None, applications will be received on a rolling basis. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $270,000—$345,000 USD Logistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process