Customer Success Manager, Enterprise, APAC

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW The Enterprise Customer Success Manager joins Harvey's Customer Success team to serve as the strategic partner for enterprise clients across the Asia-Pacific region, with a focus on the India market. The team's mission is to drive deep product adoption, deliver measurable business outcomes, and build lasting relationships with legal and professional services organizations deploying Harvey's AI platform. This role owns the end-to-end post-sales experience for a portfolio of high-value enterprise accounts, from onboarding through renewal and expansion. The Enterprise CSM partners directly with Sales, Product, and Legal Engineering to translate customer needs into product value and influence Harvey's roadmap in a rapidly growing APAC market. It is a rare opportunity to shape how leading Asia-Pacific law firms and enterprises adopt AI technology at the frontier of legal innovation. WHAT YOU'LL DO - Own strategic account management for a portfolio of enterprise clients, driving adoption, retention, and expansion across India. - Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live. - Build and execute success plans informed by product usage data, customer health scores, and business objectives to proactively mitigate churn risk and identify growth opportunities. - Serve as the customer's trusted advisor on Harvey's AI capabilities, conducting training sessions, executive business reviews, and strategic workshops tailored to legal workflows. - Collaborate cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and align on shared account goals. - Develop scalable playbooks and processes for the APAC customer success motion, contributing to the growth of Harvey's regional operations. WHAT YOU HAVE - 5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments. - Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership. - Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy. - Excellent communication and executive presence, with the ability to influence stakeholders across technical and non-technical audiences. - Experience with legal industry clients, professional services, or AI/LLM products is highly preferred. - Based in India and ability to travel across India. ADDITIONAL INFORMATION - Work eligibility: Must be authorized to work in India. Visa sponsorship is not available for this role. PLEASE FIND THE APPLICANT PRIVACY FOR THIS REGION HERE https://www.harvey.ai/legal/india-applicant-privacy-notice. #LI-SG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai