Job Description
Build the Path Forward
At Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.
Big, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.
We are looking for an experienced Customer Success Manager with experience supporting customers in the defense industry to enable a seamless implementation of Path’s products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross-functional alignment, ensuring customers are receiving the most value possible from our products.
What You’ll Do
Serve as the primary point of contact for multiple customers across North America
Own the customer relationship post-signature through ongoing support, including close cross-functional coordination with our internal deployments team
Act as the voice of the customer internally across product, engineering, and sales
Coordinate ongoing customer touchpoints to ensure customer production planning aligns with the capabilities of our robotic systems
Own customer utilization and long-term success of our robotic systems across all assigned accounts
Who You Are
Experience working with customers in the defense industry, including familiarity with regulated environments, government stakeholders, or defense contractors
Willingness to travel up to 30% to customer sites to build relationships, provide support, and gain a deep understanding of customer operations
Comfortable communicating technical concepts to non-technical audiences
Capable of negotiating with internal and external stakeholders at the executive level
Customer-obsessed and deeply invested in delivering measurable value through products and services
Excited by the opportunity to grow a book of business using modern monetization and expansion strategies
Detail-oriented and able to operate effectively in a fast-paced, evolving environment
Motivated by the opportunity to make an immediate impact at a venture-backed startup
Passionate, collaborative, and energized by working closely with cross-functional teams
Why You'll Love It Here
Daily free lunch to keep you fueled and connected with the team
Flexible PTO so you can take the time you need, when you need it
Comprehensive medical, dental, and vision coverage
6 weeks fully paid parental leave, plus an additional 6–8 weeks for birthing parents (12–14 weeks total)
401(k) retirement plan through Empower
Generous employee referral bonuses—help us grow our team!
Who We Are
At Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.