Customer Success Director

Making a job change is a big decision. Why consider Revionics? You will be joining a team of remarkable colleagues who are passionate about creating and delivering leading-edge pricing solutions to the global retail market. You will become part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 9 countries. You will become part of an inclusive culture that is grounded in our Company's purpose: to make a difference for every colleague, every client, every day.                                     Revionics’ leading retail pricing solutions leverage powerful artificial intelligence technologies, including predictive AI, conversational AI, generative AI and agentic AI,  to optimize the retail pricing lifecycle and deliver real business value to our clients. Our solutions optimize prices for retail products that generate more than $3T in annual revenue for dozens of the world’s leading grocery, healthy & beauty, DIY and convenience retailers. We hope you’ll be part of taking innovative solutions to market with the worldwide leader in retail pricing. As Director of Customer Success Sales – EMEA, you will own the strategic success, retention, and expansion of a portfolio of enterprise retail customers across Europe, the Middle East, and Africa. Based in the UK, you will serve as an executive partner to senior commercial, pricing, and merchandising leaders, ensuring Revionics delivers measurable financial outcomes.  You will be accountable for regional portfolio health, multi-year renewals, executive alignment, and identifying expansion opportunities across the pricing lifecycle.  This is a strategic leadership role with direct commercial impact.    Key Responsibilities  Executive Partnership & Strategic Alignment  Build trusted relationships with C-level and senior commercial leaders across EMEA markets  Align Revionics capabilities with customers’ strategic priorities including margin optimization, inflation management, competitive positioning, and private label growth  Lead executive-level Strategic Business Reviews that clearly articulate ROI, performance impact, and roadmap alignment  Develop long-term account strategies focused on multi-year partnership growth    Adoption & Value Realization  Drive sustained growth in solution utilization across pricing, promotions, and markdown modules  Identify adoption gaps across markets and implement structured remediation plans  Leverage analytics to detect early risk indicators and proactively intervene  Ensure measurable linkage between Revionics outputs and customer financial KPIs    Revenue Ownership & Risk Management  Own renewal strategy and execution across assigned EMEA accounts  Maintain accurate regional renewal forecasting and risk assessment  Identify and coordinate expansion opportunities in partnership with Sales and Professional Services  Actively mitigate churn risk through structured executive engagement    Cross-Functional Leadership  Partner with Product, Science, and Operations to advocate for EMEA-specific needs (e.g., VAT, currency, regulatory differences)  Serve as escalation lead for strategic customer issues  Ensure transparent communication regarding releases, roadmap changes, and operational updates    Regional Representation & Market Influence  Support reference development, case studies, and regional marketing initiatives  Represent Revionics in customer advisory boards and regional retail forums  Provide market feedback to inform product strategy and positioning in EMEA    Success Metrics  Performance will be measured on:  Net Revenue Retention (NRR) across EMEA portfolio  Multi-year renewal execution  Expansion revenue within assigned accounts  Growth in product utilization and measurable business impact  Portfolio health and executive relationship strength    What You Will Need to Be Successful  Strong executive presence and ability to influence senior retail leaders across diverse markets  Commercial ownership mindset with demonstrated accountability for revenue retention and growth  Analytical fluency to translate pricing and elasticity data into strategic recommendations  Experience operating across multiple European markets and cultural environments  Ability to manage complexity, ambiguity, and multi-stakeholder programs  Excellent presentation and facilitation skills at executive level  Strategic thinking paired with disciplined execution    Essential Requirements  Bachelor’s degree in Business, Economics, Engineering, or related field (MBA preferred)  Extensive experience in Customer Success, Consulting, or Client Executive roles within enterprise SaaS  Direct experience supporting retail pricing, promotions, or merchandising functions  Proven track record owning renewals and expansion targets  Experience managing enterprise relationships across multiple countries  Fluency in English; additional European languages strongly preferred (specially Italian)  Willingness to travel up to 30% across EMEA  We offer a competitive total rewards package including a base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.                                                                              We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By submitting an application for this job, you acknowledge that any personal data or personally identifiable information that you provide to us will be processed in accordance with our Candidate Privacy Notice. Submit your resume today! Learn about Revionics' Global Culture