Job Description
Who we are
Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality.
Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.
About the role
The Customer Growth Solution Architect is a highly complex and strategic role requiring deep technical expertise, business acumen, and exceptional problem-solving skills. You will work closely with enterprise customers, sales teams, and technical stakeholders to deliver consultative solutions, define strategies for product adoption, and drive measurable outcomes. Success in this role requires a mix of technical depth, strategic thinking, and the ability to influence decision-makers at all levels.
Key Responsibilities:
Work with sales and channel teams to support pre-sales efforts, articulate the value proposition of Tricentis Sealights, and accelerate deal closure through technical validation.
Develop and deliver tailored product demonstrations focusing on Quality Intelligence and Test Optimization, addressing customer pain points and business needs.
Lead discovery calls to assess customer topology, identify challenges, and architect the most suitable Tricentis SeaLights solution based on their environment and objectives.
Act as a technical advisor in deploying and integrating Tricentis SeaLights with enterprise DevOps ecosystems, guiding customers through best practices, troubleshooting, and performance optimization.
Work closely with customers during the onboarding phase to implement or oversee the implementation of the recommended solution, ensuring a smooth integration into their DevOps ecosystem.
Provide ongoing guidance, respond to customer inquiries, troubleshoot reported issues, and gather feedback to drive continuous improvement.
Design customer-specific strategies that drive successful adoption, demonstrating measurable business impact and expanding Tricentis SeaLights usage across teams and departments.
Partner with enterprise customers to define and implement test optimization strategies, ensuring alignment with business goals and software development processes.
Engineer creative solutions for technical and process-related challenges, working within enterprise constraints to drive successful outcomes.
Contribute to the development and refinement of best practices, frameworks, and methodologies for scalable and repeatable customer success.
Act as a coach and mentor for individual contributors within Professional Services and Customer Success, fostering knowledge-sharing and skills development.
Work with Product, Engineering, and Customer Success teams to provide customer feedback, influence roadmap decisions, and enhance overall user experience.
Represent Tricentis as a trusted advisor in industry discussions, webinars, and customer workshops, positioning the company as a leader in software quality intelligence.
Who You Are:
A highly technical and strategic consultant with experience in software development, DevOps, test automation, or quality engineering.
Skilled at translating complex technical concepts into clear, compelling business value for enterprise stakeholders.
Adept at working in fast-paced, high-stakes environments, with the ability to navigate ambiguity, drive clarity and deliver results.
Passionate about solving complex customer challenges, optimize processes, and driving measurable success.
An excellent communicator, capable of influencing senior executives, engineering leaders, and developers alike.
A critical thinker and problem solver with a curious, analytical mindset.
Committed to continuous learning and innovation, always seeking ways to motivate and excel.
Open to feedback, coachable, and adaptable - thriving in collaborative and evolving environments.
A strong team player and mentor, capable of elevating those around you while also driving individual contributions.
Creative and innovative, bringing fresh perspectives to problem-solving and customer engagements.
Required Qualifications:
Bachelor's degree in Computer Science or similar
5 years of experience in Professional Services, Solutions Architecture, or Technical Consulting, preferably within enterprise software.
Amenable to reporting on a night shift schedule
Deep understanding of DevOps, CI/CD, test automation, and software quality practices.
Familiarity with containerization & cloud platforms (Docker, Kubernetes, AWS, GCP, Azure).
Hands-on experience with one or more programming languages: Java, JavaScript, Python, .Net, or GOLang.
Familiarity with modern DevOps tools (Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, etc.).
Ability to design, present and execute complex implementation strategies for enterprise customers.
Strong presentation and storytelling skills with experience delivering executive briefings and technical demos.
Experience working in SaaS environments and engaging with enterprise customers at scale.
Why Tricentis?
Tricentis Core Values:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate Self-Awareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working at Tricentis:
Market competitive salary + success-oriented bonus.
Day 1 HMO coverage with 3 free dependents.
Hybrid work arrangement
Work with the market leader in model-based automation testing.
Supportive and engaged leadership team.
Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice
We’re a global company!
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance
We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.