Job Description
Job Description Summary
We are seeking a Customer Data Administrator – French, English & Italian/Spanish for a 6 months Fixed term contract to join Waters EMEA Service Market Development team to support our Southern European Operation which is focused on France, Spain, Italy and Greece. You will play a key role in the service selling organization where service contracts and following financial and system administration will be key focus areas for this role. Together with the Southern European Service sales representative, local Administration teams and suppliers you will make sure that KPI’s are accurate and service selling requests are followed-up in a timely manner.
Next to the focus on the Southern European service selling organization you will also support the Administration of our Informatics solutions, meaning the service contract, financial and data administration in line with the Service contract administration activities.
This position offers an opportunity to develop and enhance your commercial expertise while contributing to the healthcare sector. Thee possibility to quote, position and sell service contracts and other services will not be the main priority but is part of the possibilities for development.
This is an office-based role, with a focus on work-life balance and the opportunity to work from home one day per week.
Job Description
As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.
Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
Responsibilities
Update and maintain our software tools and platforms such as servicemax, salesforce, LOTS and other records to assure accurate data.
Collect purchase orders and ensure timely invoicing of service contracts and Time and Materia; to achieve financial objectives.
Collaborate with internal Sales teams and Technical Service teams to generate time and material quotations for non-contract customers.
Act as the main point of contact for customer queries coming in by Phone, internal shared inboxes and emails efficiently.
Identify, qualify, and secure service sales opportunities, working within established processes / tools and team members.
Collaborate with internal Sales teams and Technical Service teams to generate time and material quotations for non-contract customers.
Preferred Requirements:
Strong communication and interpersonal skills, with an ability to engage effectively with internal stakeholders and customers
Ability to quickly adapt to and work with multiple software tools and platforms
Ambitious, determined, and proactive in reaching targets and confident working independently and in collaboration with a team.
Meticulous and organized, with a commitment to accuracy and punctuality in all tasks
Experience in Service Selling and/or Administration is an advantage
Fluent in English and proficient in French and Italian or Spanish. A preference would be to have the ability to speak and write the above 4 languages.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
FRA Grenoble
Additional Locations
ESP San Agustin del Guadalix
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed.
The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.
Salary Range Information
€31,800.00 - €50,850.00 EUR Annual