Corporate Travel and Event Security Coordinator

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Corporate Travel and Event Security Coordinator. About the job This position is needed to support the day to day management and execution of Twilio’s Travel and Event Security Programs. This includes developing and implementing security strategies, managing security processes, conducting risk assessments, and supporting corporate events and global travellers. Responsibilities In this role, you’ll: Event Security Support - 30% Conduct and support thorough event risk assessments. Oversee and/or directly participate in developing comprehensive security plans and guidance in support of company events Lead and/or support on-the-ground implementation of security plans for events in the EMEA region and other locations as needed Travel Security Support - 20% Conduct and support thorough travel risk assessments. Oversee and/or directly participate in developing and implementing travel security logistics in support of company events, business travel, and remote work Assist travelers with bookings to high or critical rated countries Work directly with the travel risk management provider to coordinate cases, and support overall vendor management Program Support - 20% Develop new processes and tools to support the maturity of the Event and Travel security programs Support regular updates to safety and security protocols, standards, and policies Generate metrics and trend reporting for senior management Maintain and update events calendar and other support tracking tools Remain on-call and available to manage security-related emergencies Perform other duties as assigned Health, Safety and Emergency Preparedness - 5% Support the health and safety risk assessment and mitigation planning process for corporate events and travel, to include direct engagement with the Global Health and Safety Manager Executive Protection Support - 5% Support the Executive Protection program during high-visibility events and travel Stakeholder Coordination - 20% Coordinate closely with internal and external stakeholders such as HR, Legal, Risk, Marketing, law enforcement, and key vendors to ensure alignment with company policy and risk appetite Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of experience in the physical security discipline In-depth knowledge of physical security standards, risk assessment methodologies, and risk management strategies Experience developing and implementing safety and security plans for events High ethical standards with proven ability to handle highly confidential information Strong collaboration and communication skills with the ability to effectively partner with a diverse team and cross-functional departments to find common ground and viable solutions to complex problems in a highly collaborative environment Capacity to make critical decisions in high-pressure situations Desired: Experience in corporate travel risk management Existing network of security and law enforcement professionals within the EMEA Region Experience working within a global organization with a workforce that includes remote employees Knowledge of executive protection practices and strategies A ‘customer-focused’ mindset with strong business acumen and strategic influence Experience managing third party vendors Location This role will be remote, and based in Ireland or the UK Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.