Community Operations

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: Notion’s Community team brings our mission to life through people: a global network of passionate builders who teach, share, and create across every kind of workflow and craft. Across our core Ambassador and Campus Leader programs, and our broader community of enthusiastic Notion users, we’re building a global ecosystem of people who teach, share, create, and help others get more out of Notion. We’re hiring for our Community Operations team to build the operational engine behind that ecosystem—systems, tooling, and measurement that let our programs scale globally without losing the bar for quality or the human experience. You’ll sit at the center of how Community runs day to day, partnering closely with program owners, regional leads, Marketing, and Finance to build the foundations that help our global community ecosystem run more effectively over time. The systems you build will directly shape how our programs scale in the years ahead. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. WHAT YOU'LL ACHIEVE: - Design the operational engine behind Notion Community. Build the systems, workflows, tooling, and infrastructure that allow global community programs to scale with consistency, clarity, and care. - Make Notion the single source of truth for Community operations (databases, automations, dashboards, templates, and documentation) so teams execute with clean handoffs and shared visibility. - Own the operational experience behind programs—onboarding, member support, reimbursements, swag logistics, vendor coordination, and event operations—so it’s reliable and thoughtful across regions. - Define how we measure impact: operational standards, data hygiene, reporting cadences, and insights that turn community activity into decisions. - Increase scale and effectiveness through integrations, automations, and AI-enabled workflows that reduce manual overhead and let program teams focus on relationships and builder value. SKILLS YOU'LL NEED TO BRING: - Deep Notion expertise: you can design scalable databases, workflows, automations, and operational systems that hold up as the program grows. - Systems fluency across modern community + ops tooling (e.g., Slack, Luma, Zapier, SwagUp, Tremendous, Discord, Hex) and good judgment about when to simplify vs. add tooling. - Strong ownership and a bias toward shipping: you proactively spot gaps, build from scratch, and iterate toward clearer, more durable systems. - High operational judgment and attention to detail: you can run complex workflows, maintain quality, and make process improvements stick. - Practical AI fluency: you use Notion AI (and AI-enabled workflows) to streamline work, improve support, and raise the team’s leverage. - You’ve supported member-facing programs or ecosystems where relationships, responsiveness, and experience quality deeply matter. - You’ve worked globally or across regions and understand how to build operational systems that maintain consistency while still allowing thoughtful localization for different markets and community needs. Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $136,000 – $152,000 per year. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.