Command Center Operations & Governance Specialist

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com. What You’ll Do: The Global Command Center is the heartbeat of CoreWeave's infrastructure, a high-intensity, 24/7 team responsible for the uptime and operational excellence of the world's largest GPU clusters. As we scale, we need leaders who can build the operational backbone that keeps our people, processes, and partners aligned. About the role: As the Command Center Operations & Governance Specialist, you are a key architect of how we continue to evolve and strengthen our operations. You will own and evolve the processes, frameworks, and standards that define how our Command Center operates at scale, encompassing schedule structure and escalation matrices, as well as change management and continuous improvement. This is not a technical tooling role; it’s about reinforcing the operational discipline that sustains and scales our world-class command center in an ever-changing technological landscape. Strengthen, maintain, and govern all SOPs, MOPs, and EOPs across the Command Center, ensuring they are accurate, accessible, and consistently followed. Enhance and own the escalation framework, defining clear paths for incident triage, cross-functional coordination, and leadership notification. Lead change management governance, ensuring all maintenance activities and infrastructure changes follow safe, structured processes. Develop and manage shift structure, handover protocols, and staffing frameworks to ensure 24/7 operational continuity. Own the incident management lifecycle, from response coordination to post-incident reviews, RCA facilitation, and corrective action tracking. Define and track operational KPIs (MTTD, MTTR, uptime, escalation accuracy) and deliver regular performance reporting to leadership. Build and oversee onboarding and ongoing training programs for Command Center Technicians, ensuring consistent capability across the team. Partner with engineering, facilities, and site operations teams to align processes and drive cross-functional accountability. Lead vendor governance, ensuring third-party partners meet response SLAs and adhere to CoreWeave's operational standards. Who You Are: 5+ years of experience in data center operations, operations management, or mission-critical infrastructure in a 24/7 environment. Proven track record of building and scaling operational frameworks, SOPs, escalation matrices, and change management in a high-growth environment. Strong project and program management skills with the ability to drive cross-functional alignment. Excellent written and verbal communication; able to translate complex operational requirements into clear, usable documentation. Experience facilitating root cause analysis and driving corrective action to closure. Comfortable working with operational metrics and reporting; able to build dashboards or work with data teams to do so. Preferred: Lean, Six Sigma, or other process improvement certification. Experience in hyperscale, cloud, or AI infrastructure environments. Background in training program development or operational enablement. Familiarity with ITSM or ticketing platforms (Jira, ServiceNow) for workflow and change management. Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk. You believe great operations start with great documentation, and you hold teams accountable to it. You've built processes from scratch and know the difference between a policy that lives in a doc and one that actually gets followed. You stay calm in high-pressure situations and have a natural instinct for bringing structure to chaos. Why CoreWeave? At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values: Be Curious at Your Core Act Like an Owner Empower Employees Deliver Best-in-Class Client Experiences Achieve More Together We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and enables the development of innovative solutions to complex problems. As we get set for takeoff, the organization's growth opportunities are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us! The base salary range for this role is $109,000 to $145,000. The starting salary will be determined by job-related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility). What We Offer The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location. In addition to a competitive salary, we offer a variety of benefits to support your needs, including: Medical, dental, and vision insurance - 100% paid for by CoreWeave Company-paid Life Insurance Voluntary supplemental life insurance Short and long-term disability insurance Flexible Spending Account Health Savings Account Tuition Reimbursement Ability to Participate in Employee Stock Purchase Program (ESPP) Mental Wellness Benefits through Spring Health Family-Forming support provided by Carrot Paid Parental Leave Flexible, full-service childcare support with Kinside 401(k) with a generous employer match Flexible PTO Catered lunch each day in our office and data center locations A casual work environment A work culture focused on innovative disruption Our Workplace While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialized skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration. California Consumer Privacy Act - California applicants only CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: careers@coreweave.com. Export Control Compliance This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.