Collections Associate (B2B) - Hybrid

Job Description Ready to take your career global?  Make your mark at one of the biggest names in payments. We’re looking for a Collections Associate to join our ever evolving Finance Shared Services team and help shape the future of global commerce.   What you'll own Deliver outstanding customer service by partnering with customers to resolve past-due accounts, identify payment solutions, and achieve positive outcomes through phone, written, and digital communications. Proactively manage accounts receivable portfolios by monitoring aging balances, following up on outstanding accounts, and helping drive timely payment resolution. Build strong customer relationships by addressing billing and settlement questions, resolving concerns, and providing a positive customer experience throughout the collections process. Maintain accurate account records and reporting by documenting customer interactions, processing payments, tracking repayment progress, and ensuring data integrity across systems. Take ownership of a dynamic workload by effectively prioritizing time-sensitive activities, working independently, and contributing to team goals and performance objectives. Collaborate across the organization by supporting accounting and business partners as needed to ensure seamless operations and exceptional service. What you'll bring Strong communication and relationship-building skills, with the ability to engage professionally with customers, manage sensitive conversations, and create positive outcomes. High school diploma or GED required. Proficiency with business technology and customer management tools, including Microsoft Office; experience with Salesforce, billing platforms, or collections software is a plus. Strong organizational skills and attention to detail, with the ability to manage multiple priorities while maintaining accurate records and documentation About the team   Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer?   Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.       Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.    #LI-AR1 #IND2026    EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.