Client Service Analyst – RPA Developer

We are currently hiring a Client Service Analyst – Robotic Process Automation (RPA) to join our growing team in Milton Keynes. This is an exciting opportunity to play a key role in delivering automation solutions that drive efficiency, reduce risk, and enhance service delivery across a leading global payments organisation. Working within a collaborative and highly skilled RPA team, you will design, develop and support automation solutions using tools such as Blue Prism, partnering closely with business stakeholders to translate requirements into scalable digital workforce solutions. This is a hybrid role, offering flexibility between home and office working, with 37.5 hours per week, Monday to Friday, scheduled between 8:00am – 6:00pm. What we offer: Life insurance, income protection, critical illness insurance Annual leave, 26 days + bank holidays off Retail Discount Cycle to Work scheme Vehicle Breakdown cover Electric Car Scheme Dining Card Private Medical Insurance Dental Insurance Employee Stock Purchase Plan Pension Subsidized Onsite Canteen What part will you play? Translate business requirements into clear automation design documentation (PDD/SDD) Working within Blue Prism object and process design standards Ensure automation solutions are scalable, reusable, and aligned with governance frameworks Complete UAT (User Acceptance Testing) Validate automation outputs against defined acceptance criteria Assist with deployment planning and production releases Provide post-implementation support and issue resolution, Investigate production issues and perform root cause analysis Monitor bot performance and identify optimisation opportunities Recommend enhancements to improve stability, efficiency, and throughput Maintain and utilize application and programming documents in the development of code. Recommend changes in development, maintenance, and system standard. What are we looking for in this role? What you bring (Including any qualifications or minimum experience): Experience working with Blue Prism or similar RPA tools Strong business process analysis and documentation skills Understanding of process improvement methodologies (Lean / Six Sigma beneficial) Ability to translate business requirements into technical solutions Strong analytical and problem-solving capabilities Effective stakeholder management and communication skills Experience in financial services or regulated environments Exposure to automation governance, risk, and controls Basic understanding of APIs, data integration, or scripting Blue Prism, Advanced Excel, Visual Basic, Advanced Visio, HTML, Advanced Word, PowerPoint   Additional Competency Process optimization mind-set Attention to detail and quality Commercial awareness (cost vs benefit of automation) Collaboration across cross-functional teams Continuous improvement focus Blue Prism certification (e.g., Developer or Professional Developer) INDMK Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass