Chief of Staff to the Chief Customer Officer

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Chief of Staff to the Chief Customer Officer Position Summary The Chief of Staff to the Chief Customer Officer (CCO) is a critical role that combines strategic leadership and operational excellence to be a trusted advisor and recognized leader on the team. This role serves as an extension of the CCO, driving cross-functional alignment and execution of the CCO’s most important priorities across the Customer Success organization. This role requires a customer-centric mindset with the ability to lead through influence, operate across complex global functions, and drive measurable outcomes in customer health, AI initiatives, and customer engagement. The ideal candidate views this role as a high-impact opportunity to develop comprehensive leadership experience across the post-sales journey and gain exposure to enterprise-level decision-making. Key Responsibilities Strategic Partnership & Leadership • Lead or co-lead Post-Sales transformation programs, including building and scaling initiatives focused on increasing customer health, engagement, and AI • Act as a sounding board and thought partner to the CCO and CS leadership team on strategic priorities, business performance, and CS initiatives • Provide strategic insight and coordination on initiatives that support our accelerated growth, increase customer value realization, and ensure consistent execution of our post-sales strategies • Sit on cross-functional leadership staff meetings to ensure alignment and integration of priorities across the organization • Partner closely with the Chiefs of Staff of Anaplan's key executives on company-wide strategic priorities Operational Excellence & Decision Support• Own planning and internal business operations for top management initiatives; monitor and drive all key programs and initiatives across the Customer Success organization to ensure rigorous, disciplined follow-through and alignment to Anaplan strategic priorities • Lead key rhythm of the business/processes for the Customer Success organization (e.g. leadership meetings, functional town halls, QBRs, Board meeting prep, planning sessions, off-sites, etc.) including preparing the agenda, facilitating discussions, documenting notes and action items, ensuring these forums drive clarity, accountability, and action • Possess strong data analysis skills, with a knack to distilling down to critical insights in order to quickly identify areas of improvement across the organization and make actionable recommendations • Facilitate decision-making and issue triage, ensuring the CCO and leadership team remain focused on the highest-value activities while removing blockers quickly and decisively • Provide strategic feedback and quality control on materials developed for CCO and CS leadership meetings to ensure context, clarity, and alignment to business goals Cross-Functional Collaboration & Alignment • Help drive rigor and discipline in our metrics, reporting, and progress around our customer health initiatives, driving accountability and action • Partner with cross-functional stakeholders (e.g. CS Operations, Finance) to ensure forecasting, performance management (e.g. GRR/NRR health scores), and business reviews enable timely and informed decisions • Help the organization channel the “voice of the customer” to influence product roadmaps and GTM strategy, driving adoption Executive Communications & Change Management • Partner with the CCO’s Corporate Communications Business Partner and HR Business Partner to manage and strategize executive communications from the Office of the CCO, including key organizational and change management initiatives • Focus on business context and pragmatic executive communications related to CS and Post-Sales priorities — including briefings, leadership updates, and internal presentations. • Ensure communication clarity and cadence across CS leadership and the broader Post-Sales organization. Background and Key Attributes • Strategy consulting experience a must have • Bachelor’s degree required; MBA preferred • Exceptional executive communication and influencing skills • Highly organized and detail-oriented, able to manage multiple complex projects with precision and urgency • Strategic thinker who translates vision into execution and ensures organizational alignment• Operates with ownership, discretion, and high emotional intelligence; skilled at navigating sensitive and confidential matters • Proven ability to build trust and alignment across C-suite and functional leaders • Thrives in ambiguity, with a solutions-oriented and proactive mindset • Able to foster constructive dialogue while maintaining focus and accountability • Willingness to travel as required by business priorities • Proven experience as a Chief of Staff, Strategy Leader, or Operations Leader supporting a CCO, or senior executive — ideally within a SaaS or technology organization • Demonstrated success leading or influencing global, cross-functional initiatives spanning Customer Success, Professional Services, Support, and Operations • Experience operating in a global, matrixed organization, with comfort engaging across multiple time zones and geographies Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  Fraud Recruitment Disclaimer  It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not:  Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.