Channel Operations Manager (UK&I)

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride! We are seeking an experienced Channel Operations Manager to join our growing Revenue Operations team who are responsible for optimizing the success of Docker’s Sales & GTM teams to accelerate our revenue growth. Your primary focus will be reviewing, streamlining and building channel processes and systems including our partner portal, deal registration and partner activation processes. An ideal candidate is a start-up builder who has experience in working with global partner teams, and has worked closely with Salesforce, Tackle and Allbound. This role reports to the Director of Sales Operations. RESPONSIBILITIES: - Review existing channel operations processes and identify areas for improvement - Implement and own key channel processes such as our deal registration and partner activation processes - Administer our partner portal and work to make enhancements that align to our GTM strategies working closely with partner program and partner Marketing resources - Be a key business partner for our Channel Leadership team to help execute ideas and strategies in our Revenue systems and processes - Work alongside Channel leadership to ensure that partners are properly activated and able to transact with Docker - Create and help manage key channel metrics that help our channel leadership team make quality decisions aligned to the right outcomes for Docker - Ensure that our channel processes are layered seamlessly into Docker systems - Maintain the verified partner list within Salesforce and ensure these are clearly identifiable - Own the channel operations internal documentation - Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes - Be the subject matter expert for all channel related operations - Hold responsibility for updating partner systems as needed in line with any partner program changes - Assist with setting and managing the channel quotas - Build processes and policies to identify adherence to partner program requirements QUALIFICATIONS: - 4+ years of experience in Channel Operations working closely with Channel leadership - Experience working for a high growth software/SaaS company - Track record of defining channel operational processes and collaborating with technology teams for successful implementation of projects - Exceptional communication and interpersonal skills - Technically savvy with Google Suite, Salesforce, Tackle & Allbound - Confident in understanding and implementing channel related policies and processes into business systems - Ability to think strategically and translate business needs into actionable plans within a fast paced environment - Comfortable and familiar with cross-functional collaboration - Understand a variety of channel motions and different types of partnerships - Energy, enthusiasm, and love of building ADDITIONAL ATTRIBUTES: - Experience working with a global channel team - Strong analytical skills with experience in data analysis and reporting tools - Comfortable with new technologies and ability to communicate with those who are tech-savvy WHAT TO EXPECT FIRST 30 DAYS: - You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program - You will learn how to navigate through award-winning sales tools such as Salesforce, Tackle, Allbound and Docker - Identify areas of improvement in our systems and processes that will assist the channel org to be more successful - Review existing processes and in flight projects - Begin building strong cross functional relationships FIRST 60 DAYS: - Begin taking on projects and working with the relevant cross functional teams to scope and build - Take ownership of tools within the tech stack and start scoping refinements and improvements - Build documentation to support new and existing processes - Start implementing improvements to assist with data integrity and accuracy FIRST 90 DAYS: - Assist in scoping future quarter priority projects - Have full ownership of various key projects related to the Channel org - Build scalable and repeatable processes to assist the Channel & Sales orgs Docker does not offer visa sponsorship for this role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound https://getcovey.com/product/covey-scout-inbound on April 13, 2024. Please see the independent bias audit report covering our use of Covey here https://getcovey.com/nyc-local-law-144. Perks - Freedom & flexibility; fit your work around your life - Designated quarterly Whaleness Days plus end of year Whaleness break - Home office setup; we want you comfortable while you work - 16 weeks of paid Parental leave - Technology stipend equivalent to $100 net/month - PTO plan that encourages you to take time to do the things you enjoy - Training stipend for conferences, courses and classes - Equity; we are a growing start-up and want all employees to have a share in the success of the company - Docker Swag - Medical benefits, retirement and holidays vary by country - Remote-first culture, with offices in Seattle and Paris Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be. #LI-REMOTE