Channel Operations Manager

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Revenue Operations is the driving force behind every Sales organization, responsible for accelerating the growth of the business by enabling sellers to sell most effectively. Snowflake’s Partner organization is dedicated to accelerating the customer journey to becoming truly data driven by empowering our ecosystem of partners to integrate best-in-class technology, solutions, and services. We are also integral in addressing the scaling needs of our Partner ecosystem and driving a positive experience for our Partners when working with Snowflake. Thus Partner Revenue Operations is uniquely positioned at the cross section of these critical support functions to make a true impact on the business. Our team is building the capabilities needed to scale Snowflake’s Go-To-Market (GTM) strategy & Partner ecosystem into new markets and customer segments, introduce uniquely new solutions and services, and sell through new channels. We are seeking a results-driven Channel Deal Operations professional to support our evolving GTM model. This role bridges execution and strategy, ensuring deals flow smoothly from partner and sales engagement through to booking, while continuously improving the underlying systems and processes that enable scale. The ideal candidate thrives in fast-paced environments, excels at resolving deal blockers in real time, and partners closely with sales and partner managers to unlock business opportunities. Beyond day-to-day deal execution, this individual will help shape the operational foundation by documenting processes, developing standard operating procedures (SOPs) and driving improvements that streamline quote-to-cash and partner deal workflows. Intimate knowledge of SIs, ISVs, Cloud Partners and Reseller business and the associated processes and tools needed to support are critical. Success in this role requires balancing “run the business” priorities such as deal desk support, approvals and transactional accuracy, with “change the business” initiatives such as process mapping, automation and system enhancements. The role is ideal for someone who enjoys both operational precision and continuous improvement. This role is based in Costa Rica. IN THIS ROLE, YOU WILL GET TO: Run the Business: - Provide real-time channel operations support to partner and sales managers to unblock, structure and process deals quickly and accurately - Serve as the first point of contact for channel deal desk and quote-to-cash related inquiries - Review deal documentation for compliance with policies, commercial terms and partner programs - Partner across functionally with Sales Ops, Desk Deal, Legal, Finance and RevOps to ensure smooth deal execution and bookings - Monitor deal throughput, identify bottlenecks and recommend solutions for immediate business impact - Support internal and external compliance and audit reviews for channel businesses Change the Business: - Develop and document standard operating procedures (SOPs) that clarify deal processes and partner workflows - Create process maps and visual flows to improve visibility and consistency across teams - Collaborate with systems and IT stakeholders to enhance CRM/PRM/CPQ and contracting tools to support Channel GTM motions - Identify automation opportunities that reduce manual efforts and improve speed to bookings - Balance daily deal execution with strategic improvement initiatives that modernize operations that lead to scaling the business ON DAY ONE WE WILL EXPECT YOU TO HAVE: - 6-10+ years of experience in deal desk, sales operations, revenue operations or channel operations in high-growth enterprise software - Proven ability to manage deal flow from quote through booking with strong attention to detail and policy compliance - Demonstrated experience documenting processes, writing SOPs, and mapping workflows in tools like Lucidchart, Miro or Visio - Solid understanding of CRM/CPQ systems (Salesforce experience strongly preferred) - Strong analytical skills; able to diagnose process bottlenecks and recommend data-driven improvements - Exceptional collaboration and communication skills across functional teams (Sales, Legal, Finance, IT, RevOps) - Comfortable working in an evolving GTM motion with ambiguity while creating clarity and structure for others PREFERRED QUALIFICATIONS: - Salesforce / PRM - Snowflake / SQL - BI/analytics tools Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com