Billing Support Specialist (EMEA)

ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience. You’ll take ownership of customer billing inquiries partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale. This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers. WHAT YOU’LL BE RESPONSIBLE FOR - Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes - Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions - Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. - Identify where internal tooling might be developed or obtained to improve support efficiency. - Reproduce issues, create test cases and improve test coverage, if you have experience with testing. YOU MIGHT BE A GOOD FIT IF YOU - Experienced in customer support, with 2+ years of experience providing billing support to technical customers. - Excellent communication skills and fluency in English. - Communicate clearly across both technical and non-technical audiences - Have experience in async or globally distributed teams - Are comfortable navigating ambiguity and moving quickly - Being proficient in SQL is a bonus WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - 180+ team members - 40+ countries - 15+ languages spoken - $496M raised - 430,000+ community members - 30,000+ memes posted (and counting) We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. HIRING PROCESS We keep things simple, async-friendly, and respectful of your time: 1. Apply – Our team will review your application. 2. Intro Call – A short video chat to get to know each other. 3. Interviews – Up to four calls with: - Founders - Future teammates - Someone cross-functional from product, growth, or engineering (depending on the role) 4. Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast.