Billing Manager

Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity. Our core values drive us in our important mission of keeping people safe & informed: We’re humans not robots Customers always come first We work better together Simplicity is our strength Our reputation is priceless Hard work pays off AlertMedia is seeking a Billing Manager to join the Finance & Accounting team. This role is responsible for owning and scaling billing operations to support rapid company growth, with a focus on execution, process ownership, and operational efficiency. Reporting to the VP, Controller, you will own the end-to-end billing process across subscription and usage-based revenue. You will be accountable for billing accuracy, timeliness, and customer experience, while partnering with billing systems teams to improve automation and scalability. This is a hands-on operator role. You will lead day-to-day billing execution, manage exceptions, and ensure billing runs reliably as the business scales. Success in this role will be measured by reduced time-to-invoice, improved billing accuracy, measurable improvements in billing efficiency, and the ability to operate efficiently with minimal manual intervention. Who You Are: You are a metrics-driven, operationally focused leader who takes ownership of outcomes and ensures work gets done. You are comfortable managing high-volume processes, making decisions in real time, and balancing accuracy with speed. You do not rely on manual work as the default—you look for ways to simplify and improve processes over time. You communicate effectively across teams and are comfortable partnering with Sales, Customer Success, and Finance to resolve issues and move work forward. What you get to do every day: Own Billing Operations Own the end-to-end billing process across subscription and usage-based revenue Ensure timely and accurate invoice generation Manage billing queue, prioritization, and execution Manage Exceptions and Decision-Making Review and resolve complex billing scenarios (proration, expansions, terminations) Make real-time decisions to ensure billing continues moving forward Reduce dependency on manual review by standardizing workflows Lead Team Execution Manage AR team supporting billing and collections Ensure work is completed accurately and on time Provide guidance, prioritization, and accountability Partner with Systems Partner with systems teams to improve automation and workflows Provide feedback on process gaps and inefficiencies Support adoption of new tools and processes Improve Processes Identify opportunities to simplify billing workflows Reduce manual effort through better process design Improve invoice quality and reduce customer inquiries Track and report on key billing metrics, including billing efficiency, cycle time, and accuracy What you bring to the role (requirements): 6+ years of experience in billing, AR, or revenue operations Strong understanding of subscription and/or usage-based billing Experience managing high-volume billing processes Experience managing teams or serving as a team lead, including setting priorities, providing guidance, and driving accountability Ability to balance accuracy and speed in execution Experience working cross-functionally with Sales and Customer teams Strong organizational and decision-making skills Ability to operate independently in a fast-paced environment This is a remote, U.S.-based position. Please note that we currently do not hire candidates residing in the following states: Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, and Wyoming AlertMedia does not sponsor employment visas. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future. Why you’ll love working at AlertMedia: At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other. Competitive base salary + Company-wide bonus program  Generous and flexible time off and parental leave policies  Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!  401K with generous company match  Amazing rewards and incentives – we love celebrating each other!  Commitment to community service with opportunities to give back A Best Places to Work company 10 years in a row and numerous other awards  Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails  Ongoing career development opportunities through our Learning & Development team  You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture About AlertMedia:  AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.  We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/