Billing & Collections Specialist

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role As a Billing & Collections Specialist at Wrike, you will ensure accurate, timely billing and effective collections for our global customer base. By managing invoices, payments, and contract-related processes, you’ll directly support revenue integrity and a seamless customer experience, contributing to Wrike’s financial health and operational excellence. Your Impact Support US working hours (6:30pm IST to 3:30am IST) to partner with our global teams and customers. Collect outstanding invoices by contacting customers via email and phone, ensuring timely payments. Allocate incoming funds to the correct invoices and customer accounts. Review, validate, and process customer contracts in CPQ/Salesforce (SFDC). Ensure customers are provisioned according to signed contracts and that all contractual obligations are fulfilled. Create, verify, and send invoices in line with internal rules, regulations, and customer requirements. Provide operational and process support to Sales, Renewals, Legal, Customer Support, Customer Success, and other internal teams. Help structure deals and contracts to find optimal solutions for Sales while complying with company guidelines and system rules. Validate or escalate exceptions and customization requests as needed. Work daily in SFDC, CPQ, NetSuite, Wrike, and Zendesk to manage billing and customer requests. Troubleshoot system limitations and/or issues related to billing and contracts. Respond to customer queries, including cancellation requests and vendor form completion. Provide coverage and support to other members of the billing team when required. Perform other ad-hoc duties as assigned to support the broader Finance and Operations functions. Your Qualifications Bachelor’s degree in Business, Finance, Accounting, or a related field. 3+ years of relevant experience in billing, collections, order management, or a similar role. Fluent in verbal and written English. Strong computational skills (addition, subtraction, multiplication, division, percentages, proration calculations, etc.). Strong organizational skills and self-motivation, with the ability to work both independently and as part of a team. High attention to detail while maintaining an understanding of the bigger picture. Strong problem-solving skills, with the ability to find creative solutions while adhering to company policies and guidelines. Ability to work cross-functionally with Finance, Legal, Sales, and Customer Support teams. Good understanding of basic legal contract structure and revenue recognition concepts is a plus. Standout Qualities Experience working in a SaaS or subscription-based business environment. Prior exposure to US-based customers, billing practices, or time zones. Demonstrated ability to handle complex billing scenarios and exceptions. Comfort working in a fast-paced, high-growth environment with evolving processes. Strong customer-centric mindset, with the ability to communicate clearly and professionally in challenging situations. Proactive approach to identifying process improvements and system enhancements. Team Dynamics You will be part of the Billing team within Wrike’s Finance organization, reporting to a Billing/Order Management Manager or Team Lead. You’ll collaborate closely with colleagues across Finance, Sales, Renewals, Legal, Customer Support, and Customer Success. The team culture is collaborative, supportive, and detail-oriented, with a strong focus on accuracy, accountability, and continuous improvement. Our Work Style You’ll work in a dynamic, global environment that supports remote collaboration and cross- functional partnership. The role requires alignment with US working hours to support our customer and internal stakeholder base. You’ll use industry-standard tools and systems, including: NetSuite/Oracle (ERP) Salesforce & Salesforce CPQ Wrike (work management and collaboration) Zendesk (ticketing and customer requests) Microsoft Suite (Word & Excel) What sets this role apart is the opportunity to work at the intersection of Finance, Sales, and Operations in a leading collaborative work management company, gaining exposure to end-to-end quote-to-cash processes in a modern SaaS environment. Why Join Wrike? 10 days of National and Festival Holidays per year 18 calendar days of paid vacation (12 days of National & Festival holidays (10 fixed, 2 flexible)) Sick Leave Compensation (5 Paid Uncertified Sick Days) Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month. Parental Leave: 26 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Group Medical Insurance (Employees + Dependents) Term Life Insurance (Rs 50,00,000) Personal Accident Insurance (Rs 50,00,000) Monthly Broadband / Internet Reimbursement (INR 1500) Night shift allowance This position is available remote in Bangalore only What’s Next? Recruiter Screening: 30 mins Department Interview: 45 mins Additional Interview: 45 mins Meet & Greet: 60 mins Your recruitment buddy will be Nandini Singh, Sourcing Recruiter. #LI-NS2 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2–3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together. Our persona 💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.